Kavya Sachdeva Email & Phone Number

United Kingdom

London Area, United Kingdom

United Kingdom

India

Noida

A Prince2 & Scrum Master certified with 5 years of experience in PMO, Work Management, Demand & Forecasting Management, and Time & Billing Services along with the training sessions of Prince2 & Scrum Master.With Responsibilities as : • Assurance support for project managers, by working on a quality checks of each project by populating governance pack, balance score cards and offshore reports.• Working Closely with Project and Portfolio Managers in Offshore / OnshoreRecording, analysis and disseminating lessons learned• Highlight Out Of Governance report to Project managers/ Portfolio Managers• FTE analysis for project by forecasts• Preparing Pre Tolerance & Tolerance Reports towards the month end to compare actual vs forecasts.• Attending Client’s meetings and deciding the forecasts baselines for next 12 months along with discussion of current actual and forecast inputs.Prior to this worked as Team Lead & Trainer, with extended responsibilities as:Handling a Voice Team responsible for Managing SLAs, Quality Parameters, Identifying Cross Trainings and taking refresher sessions from time to time for enhancing process knowledge ensuring better services.Responsible for other services as Call Calibrations, grievance management, shrinkage planning.Worked as a Trainer for over three years, training back to back batches, conducting Pre Process Training(Behavioural Training, Telephonic Skill) and Process Training. Also handled Ramp Up Batches of Freshers dealing with Quality Checks, Call Barging and Feedback, Making Plans for below performers and assigning mentors.

Noida

Have worked for the different projects as a Quality Analyst, Trainer and Supervising various fields.Responsible for Reporting updates to the onshore client and maintaing day profile.