• Oversee the day-to-day residential education operations, ensuring efficient systems are in place to meet professional standards for timely and sensitive response to students, families, and CSU community members• Directly supervise two Community Directors and indirectly supervise two Assistant Community Directors• Responsible for planning and implementing Resident Assistant training prior to every semesterServe as the primary conduct officer/appeal officer for the Department of Residence Life and Housing• Oversee the roommate conflict mediation process and management of the residential room change process• Serve as the primary liaison to all living-learning communities, leading the on-going development of living-learning community initiatives in partnership with faculty and staff liaisons • Implemented the “First 14 Days” of residential programming at the beginning of every semester• Serve on the CARE Team Committee, University Programing Committee, and Anti-Hazing Week Committee• Chaired the search for the Coordinator for Community Standards and Advocacy position, participated in various search committees, and was involved in interviewing candidates for various departments at the university.• Responsible for processing payroll for all Department of Residence Life and Housing employees• Serve on a Director On Call duty rotation for after hours emergencies and consultation, ensured adequate coverage for the Professional Staff On Call and Resident Assistant On Call duty calendars• Utilize The Housing Director, Roompact, Advocate, RealPage, Keyscan Aurora, and other softwares daily.

• Oversaw all operations of the Department of Residence Life and Housing, including all Residential Education and Housing Operations functions of two residence hall communities that housed over 1,000 residential students• Directly supervised the Assistant Director for Housing Operations and two Resident Directors• Oversaw the Maintenance Manager and maintenance contract with ABM within the Residence Halls• Indirectly supervised the Resident Services Manager, two Assistant Resident Directors, and 30 Desk Assistants• Oversaw various capital expenditure projects, including the addition of security cameras in the residence halls, adding turnstiles to one residence hall, roof repairs on the residence halls, adding swipe access points throughout the residence halls, and implementing a contract with an HVAC vendor for repairs and preventative maintenance• Served on the implementation team for Adirondack/The Housing Director software• Managed invoices for the department, ensured all invoices were paid in a timely manner.• Represented the Department of Residence Life and Housing at various meetings and on various committees

• Oversaw the daily residence life operations of two residence halls that housed over 1,000 residential students• Directly supervised two Resident Directors and indirectly supervised two Assistant Resident Directors,27 Resident Assistants, and 30 Desk Assistants• Oversaw payroll for all student employees, including Resident Assistants and Desk Assistants• Ensured adequate coverage of the Professional Staff On Call duty calendar• Served on the CARE Team Committee and University Programming Committee

• Oversaw the daily operations of student housing in eight residence halls and 26 townhouse units that house approximately 700 residential students• Directly supervised two full time Area Coordinators and indirectly supervised 31 student staff members• Oversaw the recruitment, hiring, and training of all student staff and full time Area Coordinators• Provided students, prospective students, families, and guests with exceptional customer service• Enforced all policies and addressed any violations or issues observed in a timely manner, ensured that a safe and secure environment was provided to all residents, students, and guests• Conducted satisfaction surveys, evaluations, and other assessment initiatives on a regular basis• Worked with Physical Plant and Housekeeping to respond to maintenance concerns and emergency work orders• Served on the committee to create policies and procedures at the College during the COVID-19 pandemic• Planned and implemented various events and programs occurring within student housing• Managed multiple departmental budgets and spending, submitted expense reports in a timely manner• Responded to crisis situations in the community, including serving on a duty rotation and being available for consultation from staff during non-business hours for urgent issues occurring• Conducted regular health and safety inspections of the residence halls and townhouse units• Ensured adequate staffing and coverage of the student staff duty calendar and the professional staff duty calendar

• Was responsible for the daily operation of ten residence halls that house approximately 1,200 students• Trained, supervised, and evaluated thirty-two Resident Assistants and one Graduate Assistant• Developed, implemented, and oversaw the recruitment and selection process for fifty-two resident assistant positions• Provided appropriate counseling, mediation, and referral for individual students when needed• Coordinated and ensured adequate coverage of the Resident Assistant duty rotation• Conducted fire, health, and safety inspections of the upperclass residence halls on a regular basis• Adjudicated and sanctioned students in violation of University Policy utilizing Maxient software as a Conduct Hearing Officer• Assisted with the implementation of first year student orientation• Investigate and respond to concerns of students, parents, and university officials in a timely manner• Respond to after-hours emergencies as part of a twenty-four hour on call duty rotation• Served as the Faculty Advisor for the Tau Theta Chapter of Tau Kappa Epsilon and the Zeta Theta Chapter of Phi Sigma Sigma• Developed, coordinated, and implemented an Alternative Spring Break trip to Taos, New Mexico• Experience using Adirondack/The Housing Director software

• Delivered a quality learning experience to students for two required one credit university courses, UNIV 1001: Transitioning to University Life and UNIV 1002: Preparation for Professional Life• Developed lesson plans for material appropriate to the course• Assigned and graded assignments in an appropriate and timely manner

• Was responsible for hiring, training, and supervising one Head Resident Assistant and twelve Resident Assistants.• Assisted with the planning and implementation of Supervisor and Resident Assistant training in conjunction with the Office of Residence Life at Frostburg State University• Utilized Property Boss software to accept payments, update resident information, maintain resident work orders, track residents packages, contact residents, and more• Was accountable for leadership development and co-curricular education through promotion of social, cultural, intellectual, and recreational activities for 406 first year and upperclassmen residents• Was responsible for a programming and activities budget• Maintained and updated Edgewood Commons’ social media platforms• Was responsible for the management of the Edgewood Commons mobile application• Assisted the Director with maintaining and updating the Operations Manual, Emergency Procedure Plan, Emergency Action Plan for Civil Unrest, Fire Control Plan, and other documents as needed• Assisted the Assistant Director of Operations with day to day tasks and assignments• Maintained the buildings computer lab, game room, study room, video room, and lounge spaces• Utilized mediation skills to deter conflicts with roommates within the apartment complex• Created a safe and secure environment within the apartment complex• Adjudicated policy violations, heard judicial cases, and assigned sanctions• Served as an on call administrator as part of a 24 hour on call duty coverage rotation• Enforced policies set forth by Edgewood Commons in conjunction with Frostburg State University• Advised the Hall Council and participated in Residence Hall Association• Cultivated relationships with various campus partners at Frostburg State University

• Was responsible for the direct supervision of sixteen Resident Assistants.• Was responsible for two upperclassmen residence halls. • Enforced policies set forth by the university. • Provided 24 hour on-call duty coverage as part of a duty rotation.• Maintained a programming budget for 49 Resident Assistants. • Approved and process purchase orders for Campus Life programs. • Completed tasks assigned by the Dean of Students and Assistant Dean of Students.• Assisted in the Resident Assistant selection process.• Chaperoned various events sponsored by Campus Life.• Assisted Campus Life Coordinators with various events held on campus.