Kay Baker Email & Phone Number

Responsible for providing customer quotes and sales of The Hartford's personal line products including auto, home and personal umbrella insurance. Ability to build rapport and uncover customer needs in order to provide the best price and product for the customer. 2013 Millenium Club Member- Sold over 1000 policies in 20132013 Century Club Member- Sold over 100 polices in January, February and March2009 80/80 Club Member- 80 policies sold/ 80% Customer Satisfaction

Attleboro, Ma

Sold food service equipment and supplies to restaurants, universities and healthcare facilities in Connecticut. Developed rapport with clients to assess needs and provide excellent customer service. • Increased active customer base by 230% through cold-calling.• Increased total YTD sales dollars by 20%.

Middletown, Ct

Hired as part-time temp in Registrars Office to assist in the transition of the Student Information System to a new software program. Upon completion of that project I was hired as the Assistant Project Manger for the new website program Electronic Portfolio. • Met deadline for transition by providing timely and accurate data entry of student information into system.• Tested Electronic Portfolio prior to roll out to ensure proper functionality. Liaison between students/faculty and ITS programmer to correct problems with individual portfolios.• Worked in University Relations providing data entry support for projects related to alumni affairs.

Cincinnati, Oh

Managed data input group (14 operators) in Trust Department overseeing and organizing workflow to ensure accurate and timely input of data.• Instituted cross-training measures resulting in greater employee morale and productivity.• Initiated review of department policies and procedures that resulted in faster customer service and increased productivity.

Warwick, Ri

Managed export department for drapery hardware manufacturer with export sales in excess of $2 million. Interfaced with manufacturing, distribution and transportation departments to coordinate product shipment. Communicated with overseas clients to obtain orders and coordinate shipping requests. Export Sales increased 40% over 1989.• Initiated changes in export procedures that resulted in improved customer service and relations.• Implemented duty-drawn back program reducing shipping costs.

Boston, Ma

Sold international transportation service to exporters in Rhode Island and Connecticut.• Built and established loyal customer base generating repeat business.• Consistently exceeded sales goals and closed largest account of Boston office.

Warwick, Ri

Started as Inside Sales Representative and was promoted within 6 months to Outside Sales Representative and then 6 months later to Key Account Manager responsible for growth and maintenance of several large company accounts.• Developed customer newsletter providing greater communication of products and services.• Promotional strategies implemented increased use of retail credit services.• Recognized for outstanding achievement at Winners Circle Awards in New York.

Massage Therapist, Massage Therapy/Therapeutic Massage

2007- 2020. Part-time Massage Therapist at Saybrook Point Inn and Spa providing therapeutic massage. 2020-Present. Massage Therapist.

Bachelor Of Science (Bs), Public Relations And Advertising