As a Lead Resource Planner, I provide a higher level of resource focussed planning expertise, working with the ESC management team to ensure the resourcing plan (for both human and capital resources) delivers appropriate, relevant and accurate planning capability to support Platform Implementation. This includes budgets, supply chain plans, resourcing, build sequencing and supporting resource requirements during pre-contract phase of Ocado Solution deals.Additionally I support the Engineering Management team with wider combined portfolio, strategic & departmental planning, as well as aiding departmental and project managers in decision making, providing recommendations and proposals.Resource & Planner Activities Include:• Provide project planning, milestone management, scope management, resource forecasting; financial management; change management across the project portfolio• Create and maintain tools to aid planning for current and future projects, ensuring consistency of approach that enables global scaling.• Present tactical and strategic information for project or departmental meetings (project status reports, resource & budget reports stage gate reviews) • Conducting change impact assessments on critical paths• Escalating potential project and portfolio risks and issues to Project Managers• Supporting Project Managers with budget creation, maintenance and driving resolutions with Delivery Managers• Work closely with engineering supply chain to create and maintain equipment forecasts

As an IT Resource Analyst, I pro-actively provide an independent resource view and analysis across a portfolio(s) of programme/projects ensuring transparency of information to enable senior management decisions which lead to the overall successful delivery of projects to time, cost and scope.I am responsible for assisting with the allocation of IT resources to the portfolio of projects & work closely with the IT Portfolio Managers and the IT Resource Owners to facilitate the allocation of resources. I also provide analysis to help early identification of risks and make recommendations for resolution. I am accountable for ensuring that the resource data is kept up to date and provide accurate and timely management reports.In addition, I am responsible for reporting headcount, creating structure charts and for managing the resource request process. I work closely with Finance, HR and external agencies to ensure that accurate tracking and monitoring of contractor spend.Activities Include: Forecasting & Planning - Run frequent resource meetings to facilitate project resource allocation and issue resolution with the IT Portfolio Managers and the IT Resource Owners & attend all Resource Estimation meetings, to ensure resources are planned effectively and gaps can be managed in a timely manner so not to impact the successful delivery of projects. Contractor Resource Management - Track, monitor and process invoices and purchase orders using SAP for contractor spend. Create supplier contracts for non-agency contractors. Manage the resource request approval (ATR) process, on behalf of IT, to ensure approval is in place for all recruitment.As part of my personal development plan I was carrying out a Project Executive role and delivering projects. The main project I worked on was implementing a Postal Address Finder API onto our TUI customer website meaning customers no longer had to manually type in their address at booking stage.

As a Cruise Change Analyst I play a key role in ensuring cruise projects (change initiatives) arescheduled, planned and communicated between the project work streams. I support the delivery ofkey entry in to service projects that are complex, impacted by regulatory issue and require in-depth planning. Plus working with the project teams in ensuring they meet objectives on time and on budget.In this role I focus on the operational side of change – including changes to systems and technology, business processes, technical and compliance as well as supporting the team in building a picture of all change across the business that will impact on the cruise operation and the implementation of the transformation. As well as supporting with any reporting required. Accountabilities include ownership of a ‘Mission Control’ point of contact for deployment of the cruise project work streams acting as a central point for issue management and then communication of resolution, whilst using experts around the business to support.My role is pivotal for all change activity across Thomson & Island Cruises and plays an important role during a period of huge change for the business.Acitvites include; collation of isues from deployment activity and will escalate to relevant business partners or subject matter experts through to resolution and where appropriate communication back to the customer facing colleagues impacted by this change.Providing admin assistance to all Cruise transformation team-led working groups for change including tasks of governance and set up of meetings, collation of minutes and associated changedocuments, for example risk and issue logs and deployment rollout plans and any associated reports that are required.In summary, this role will form a key bridge in communication between the various project teams delivering change projects/initiatives, our external business partners and the governance group.

As a Change Assistant I take ownership of the management of the central change team inbox, plus all initial enquiries to the Customer Operations Change Team by email, phone and Survey Monkey. As part of this role i am responsible for collation of issues from deployment activity and will escalate to relevant business partners or subject matter experts through to resolution, and where appropriate communication back to the customer facing colleagues impacted by this change.I provide admin assistance to all Change Team-led working groups tasks include governance, set up of meetings, collation of minutes and associated change documents, for example risk and issue logs and deployment rollout plans. A key part of the role is to support the compilation of monthly reports for seniorstakeholders and boards, including Customer Change Report and Customer Board Projects Report. Thesereports are used to provide our decision makers with the right information to make an informed decision on timing and sign off of activity as well as providing a clear picture of level of change risk and whether any projects have deployment timing risk.In summary, my role forms a key bridge between those that are delivering change projects/initiatives to those receiving that change through communication and/or training, e.g. our customer facing colleagues.Taking feedback and ensuring that changes are made to ensure sustainability and benefit realisation.