• Maintains and oversees specific processes for the collection and maintenance of resident data, which includes resident statement accuracy, review of resident aging’s, confirming level of care to billing accuracy, and resident demographic information.• Responsibly manages and supervises front desk/clerical personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring, and discipline consistent with company policy.• Assists the Executive Director with managing the community’s operation by utilizing independent judgment and discretion to review and advise on billing issues, expenditures, and budgetary matters for the community.• Coordinates and assists with maintaining accurate employee payroll and benefits data and provides explanations and instructions to employees regarding their benefit options.• Ensures employees’ files are maintained by Atria’s policies and procedures as well as federal, state, and local regulations.• Primary resource for handling and managing questions/inquiries from residents and their families as well as from Atria employees related to, among other things, cash receipts, billing, vendor payments, expenses, payroll, and benefits

Work with physician offices, hospital laboratories and internal customers to ensure that all client needs are addressed accurately and efficiently. Provides product education and handle a wide variety of questions while ensuring a world class customer experience. Communicating by inbound/outbound calls, email and fax.

• In the absence of the center manager, overall authority over center operations production goals, monitor net use and implement improvement plans as required• Independently determine center labor usage to meet business needs. Support meeting the established set of production goals• In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing Investment. Support meeting daily, weekly and monthly deadlines and maintain centers operational records• Ensure efficient donor flow throughout the center. Identify problem areas implement corrective actions as needed• In collaboration with center manager, ensure compliance with all company ESO peas an applicable federal, state and local regulations. Perform nearly OD staff tasks and duties at a professional level adequate for training and critique and employees in the performance of those tasks and duties • In collaboration with center an quality management, assist with all audits by working with quality personnel in QA team to develop effective corrective action plans to address any areas of deficiency noted during audits

Resolve individual client and/or employee issues to restore and maintain relationships.• Monitor employee productivity and provide constructive feedback and coaching to ensure training and development needs are met to provide a world class client experience.• Analyze, track, and maintain all account activity in CRM tracking system.• Create and execute presentations to current and prospective clients on our services.• Drive superior, project management for concurrent projects within the department.• Translate and report business needs into comprehensive project plans including objectives, timeline, and deliverables, budget and quality standards.

Assisted current and prospective members with medical benefit and claim requests.• Provided a world class client experience by resolving all issues in a timely manner to avoid rework.• Provided correspondence relating to explanation of benefits, benefit coordination, and claims

Take inbound calls from members and/or providers to review benefits and discuss claims processing.