Kay Kelley Email and Phone Number

Proficient in managing day-to-day operations of commercial building services, adept at training Unit Managers and Controllers, utilizing in-house software for employee and customer interaction tracking. Known for prioritizing customer satisfaction through proactive issue resolution and maintaining strong client relationships. Skilled in account retention strategies, acquiring new B2B sales, and conducting monthly manager meetings. Committed to fostering employee happiness and motivation through off-site team building activities while ensuring quality control through regular inspections.

During my tenure as the owner of a juice bar for a year and a half, I poured my passion into crafting nutritious offerings and fostering a vibrant community hub. However, the unforeseen challenges brought about by the COVID-19 pandemic necessitated the difficult decision to close our doors. Despite our best efforts to adapt and persevere through these unprecedented times, the impact on our operations proved insurmountable. While the closure brought about disappointment, it also served as a testament to resilience and adaptability in the face of adversity. I am proud of the experiences gained and the relationships forged during this time, and remain optimistic about the future opportunities ahead.

In my previous role as Executive Assistant and Director of Marketing, I played a pivotal role in supporting the partner's operational efficiency by managing priorities, scheduling, and time management tasks. I maintained an extensive calendar for both partners and attorneys of the Firm, arranged travel accommodations, and tracked expenses to ensure accurate billing. Additionally, I spearheaded marketing initiatives by updating and managing social media and internet listings, designing advertisements and PowerPoint presentations for seminars and conferences, and acting as a liaison between the partner and the marketing team to coordinate events and disseminate firm news. I also took charge of maintaining the partner's contacts, email, and phone communications, while efficiently handling incoming calls, emails, and correspondence for a founding partner and trial lawyer, ensuring seamless operations and client satisfaction.

As a former Senior Operations Manager, I held a pivotal role in overseeing business franchise owners, from training and task assignment to ensuring adherence to company policies and procedures. Collaborating closely with company directors and staff, I contributed to the development of business and financial plans, fostering strong client relationships through daily conferences and meetings to ensure satisfaction. With a keen focus on service quality, I diligently monitored operations, addressed client concerns, and implemented necessary improvements. Acting as a direct point of contact for customer complaints, I employed strategic problem-solving techniques and utilized in-house software to track and streamline processes. Additionally, I provided valuable consultation to the in-house sales team on client matters and projects, while effectively managing multiple projects and setting priorities to ensure organizational success.

In my role as Office Manager, I played a central role in ensuring the smooth functioning of various operational aspects. This included organizing staff logistics such as transportation and accommodation arrangements, as well as orchestrating monthly and annual meetings to facilitate communication and alignment within the team. I meticulously managed company accounts using QuickBooks, maintaining accuracy and financial integrity. Additionally, I took the lead in designing and executing prominent exhibitions, attracting thousands of visitors per show. Crafting engaging company brochures and literature was also part of my responsibility. Acting as the primary point of contact for customer inquiries and complaints, I ensured prompt resolution and customer satisfaction. Prioritizing safety and compliance, I prepared comprehensive risk assessments and method statements for each project. Moreover, I managed the logistics of deliveries and collections, optimizing efficiency in our supply chain operations.