Kathryn Miller Email and Phone Number

- Supervise and manage a team of 20 lifeguards, ensuring adherence to safety protocols and efficient operation of the facility- Conducted regular training sessions for lifeguard staff, focusing on water safety techniques, CPR, first aid, and emergency response procedures - Demonstrate leadership and decision making skills during emergencies, coordinating rescue efforts and providing assistance to distressed swimmers

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.• Provided friendly customer service to guests and addressed concerns.

Promoted to Lifeguard in May 2023• Utilized digital recordkeeping, processes and procedures as outlined by supervisor.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Completed Accounts Payable activities in QuickBooks to track expenses and performed Accounts Receivables activities. • Assisted the Administrator with ensuring AHCA (Agency for Healthcare Administration) regulations were met with policies and procedures. • Audited client and employee files for compliance.

• Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.• Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.