Kay Roy Email & Phone Number

Milwaukee, Wi, Us

Brookfield, Wisconsin, United States

Applications Analyst Jan. 2006 - Oct. 2020• Reported to the Network Administrator and the Vice President of Information Security.• First responder for the Help Desk for all IT related problems.• Responsible for keeping applications up-to-date.• Ensured security patch updates on devices.• Supported 250 users and more than 250 computers.• Played a direct role in maintenance, technical support, and administration of the Bank’s systems applications.• Created users in Active Directory and Microsoft Exchange.• Performed queries and modified and maintained database applications.• Performed troubleshooting of network usage and computer peripheral by isolating and diagnosing common or complex network problems.• Managed, developed, integrated and implemented related applications components including frontend development, server side development and database integration.• Provided technical support to end users.• Excelled in writing data processing standards and system documentation. • Resolved a variety of technical software errors by analyzing system dumps and malfunctions.• Effectively communicated with end users, department technical support staff and outside contacts for purposes of data testing, transmission validation and troubleshooting.• Maintained VoIP Mitel phone system.Senior Customer Service Representative Aug. 2004 - Jan. 2006Effectively interacted and serviced customers. Performed as a team member in allocating and coordinating the work flow. Acted in supervisory capacity in the absence of the supervisor.