Kay Thomas Email & Phone Number

Houston, Texas, United States

In my role as a Client Support Manager, I have been responsible for administering homeowner contact to recover overdue annual assessment payments, resulting in a significant increase in revenue collection. My duties include collaborating with vendors to ensure optimal functionality of amenities for homeowners, thereby enhancing resident satisfaction. I have streamlined financial record keeping processes by consolidating all incoming invoices and utility bills into the payables system. Additionally, I have organized, categorized, and securely stored documents and files in Dropbox and our filing system, ensuring efficient retrieval.Key Accomplishments: ► Successfully drove community inspections to detect leaks and maintain pristine landscaping by coordinating vendor services as necessary.► Identified homeowners' additional needs while facilitating easier submission of assessment payments.► Assisted homeowners in following violations compliance and addressing concerns to create harmonious environment.

Houston, Texas, United States

In this role, I was responsible for responding to incoming calls from potential sales customers. I managed interactive call queues, providing a positive first impression. My active listening skills allowed me to identify and assess customer needs, proposing tailored insurance plans based on their budgets and requirements. Key Accomplishments:► Achieved a remarkable 90% success rate in persuading prospects to purchase insurance policies, employing effective sales techniques.► Concluded calls by either finalizing sale agreements or initiating follow-ups with customers who required additional consideration.

Houston, Texas, United States

During this time of employment, I conducted thorough move out inspections and accurately documented damages, entering charges using the SODA system for future use and reference. I utilized Yardi to record traffic visits, ensuring accountability and follow up measures. My creative methods facilitated the collection and posting of both current and delinquent rent, all while adhering to legal guidelines.Key Accomplishments:► Achieved an impressive 96% conversion rate, turning prospects into satisfied community members through the application of effective sales techniques.► Demonstrated unwavering commitment to customer service by promptly addressing prospect and resident requests through various communication channels, including in person, fax, phone, and email.► Enhanced operational efficiency by streamlining move in processes, conducting work order audits, and diligently managing the make ready board.► Implemented a systematic approach to ensure file accuracy, guaranteeing timely completion of all lease renewals.

Missouri City, Texas, United States

In this capacity, I entered and managed a variety of tasks, including charges, renewals, new move-ins/outs, and NTVs using Yardi software. I conducted deposit accounting during move outs and collected charges for damages incurred. Managing property expenses to ensure community operations stayed within budget constraints was also part of my responsibilities.Key Accomplishments:► Ensured the timely processing and completion of lease contract agreements by reviewing all agreements and returning incorrect files for correction.► Played a pivotal role in achieving exceptional end-of-month pre-close and closeout processes within designated timeframes.► Demonstrated adept problem-solving skills, effectively addressing a wide range of situations and lease violations.► Spearheaded the successful implementation of a monthly collection program, resulting in books closing with a $0.00 delinquency rate.

Houston, Texas, United States

In my role as an Assistant Manager/Bookkeeper/Sr. Leasing Consultant, I handled past disappointed residents with move-out charges by addressing concerns effectively in a polite and professional manner. I identified and resolved practical issues associated with a variety of situations and lease violations by adhering to set TAA red book policies. I used various communication channels, such as in person, fax, phone, and email to manage and follow through with prospect and resident requests.Key Accomplishments:► Maintained meticulous and precise records of daily traffic by using Yardi software, ensuring comprehensive data tracking.► Implemented strategic planning and execution to maximize the efficiency and effectiveness of resident retention services.► Ensured completeness and accuracy by conducting comprehensive reviews of all lease contract agreements, returning incorrect files for correction as necessary.