Gökhan Kaya Email & Phone Number

As one of the few CCXP-certified experts in Turkey, I help companies strategically manage customer experience in alignment with their corporate priorities. My approach maximizes value by optimizing existing resources and focusing on targeted investments to drive lasting impact.I work with your team to develop a tailored roadmap and action plans based on your organization’s customer experience maturity and assist in its successful implementation.With 20 years of experience in corporate strategy and customer experience across industries such as automotive, telecommunications, banking, and consumer research, I ensure that our CX projects align with your organization’s corporate, strategic, and financial priorities. This approach secures the support of key decision-makers, leading to successful and sustainable outcomes.Unlike traditional consultancies, our partnership extends beyond delivering a presentation. When necessary, I offer continued support to implement key actions, including team formation, training, and operationalizing processes to ensure long-term corporate sustainability. Let’s explore how we can enhance your organization’s customer experience and boost business success.

Listed skills include Strategy, Business Development, Competitive Analysis, Strategic Planning, and 51 others.