Kay Davis Email & Phone Number

Raleigh, North Carolina, United States

• Placed and processed orders for online residential furniture company• Tracked Orders with Vendor and Carrier using Salesforce and Carrier's tracking system• Updated Customers on lead times, ship dates and deliveries• Processed claims and returns• Managed the Support Desk, answering questions/resolving issues from potential and current customers• Assisted Customers with furniture options based on their needs and space requirements• Negotiated prices for white glove delivery with carriers• Reconciled invoices from delivery companies• Provided sales and other reports to management

Raleigh-Durham, North Carolina Area

Client Development● Developed new business through cold calls● Managed strategic accounts for day to day business● Teamed with other Account Managers for larger projects● Created quotes and formal proposals to clients● Entered orders using Core Business System, applying discounts and contracts if appropriateOperations Coordinator● Conducted “Order Launch” meetings with Account Manager, Order Entry and PM prior to order to review all aspects of the installation● Scheduled all Installations using Core Business System● Issued PO’s to Installation Contractors● Coordinated the Installation schedule with client and Contracting company/staff● Provided all appropriate paperwork to Installation Contractors to include, plans, drawings, Work Order Detail and Project Completion Forms● Reconciled Installation invoices with quotes and resolve any discrepancies● Filed claims and tracked/closed orders for invoicing● Maintained database of project photos● Led weekly staff meetings to review prior week’s schedule and discuss current week schedule● Updated staff with manufacturer lead times● Maintained and updated company website

Raleigh-Durham, North Carolina Area

I work closely with Delve's Market Sales Lead and support the Client Consultant team in new business development efforts.. I also lead the company's marketing initiatives which include all social media outlets.In addition, as a corporate resource I coordinate volunteer opportunities and event planning.

Raleigh-Durham, North Carolina Area

•Developed new business through cold calling and sourcing leads publications•Qualified and maintained leads database and assigned to appropriate Account Manager•Managed website sales inquiries•Supported sales team with bids, RFPs and customer presentations•Led and coordinated with Graphic Designer on development of marketing materials •Directed company website and initiative to increase internet presence •Headed corporate and charity events such as annual golf tournament to support the United Way, American Heart Walk, Rex Blood Drive, and other events to benefit the Boys and Girls Clubs and Ronald McDonald House•Monitored sales and leads tracking system for sales staff and monthly forecasts•Managed corporate customer satisfaction survey program •Provided corporate support for Market Presidents in eight locations in three states •Assisted Human Resources in recruiting strategies and evaluating candidates•Negotiated with Staffing Services and Direct Hire Firms for temporary and permanent employees•Defined hiring needs with Market Presidents

Raleigh Nc

•Responsible for the recruitment, orientation and training for all new employees•Administered benefits, 401(k) plan, performance review evaluations, worker’s compensation and provided conflict resolution•Worked with TPA to enhance benefit offerings for employees and manage costs•Maintained personnel records in compliance with federal and state requirements•Worked with department heads to establish job descriptions and training development•Participated as member of Executive Team and cross functional team facilitator•Supervised Customer Service and Interior Design Staff

Chapel Hill, Nc

HR/Finance Associate - Hoffmann Research Associates•Developed and implemented effective recruiting strategies to staff IT and Data Warehousing Consultants to meet the company’s business objectives•Provided the management team with input on competitive approaches to compensating and retaining employees•Administered new hire orientation, benefits, 401(k) plan, 360 degree performance evaluation process and other Human Resource duties•Performed financial administrative task, including accounts payable, accounts receivable, general ledger, time and billing and payroll•Facilitated staff team building and learning activitiesRecruiter-PricewaterhouseCoopers*Recruited IT, Data Warehousing, Computer Programmer candidates for positions throughout the United States*Interviewed and assesed candidates' skill sets for appropriate placemement

Henderson, North Carolina

•Interviewed candidates for temporary and permanent industrial, administrative and executive positions in various organizations•Performed reference and background checks and conducted new hire orientations•Managed sales staff and new business development for a new satellite office•Developed new business through cold calling and expanded existing business relationships•Executed the day to day large volume recruiting needs of a major manufacturing facility, staffing three shifts with up to 300 temporary employees

Bachelor'S Degree, Business-Human Resource Management

Aa, English