Highly motivated and resourceful Information Technology Support Specialist. Determined problem solver and successful in mastering new skills. Maintains an admirable record thorough customer service. Adept at handling difficult or traumatic situations with complete courtesy and professionalism. Excellent attention to detail, well organized and highly skilled in setting goals and priorities. Reputation for excellence and high quality service to customers. Stong analytical and problem solving skills. Able to work well independently and as a team. Excellent written and oral communication skills including the capability of explaining troubleshooting techniques, accurate documentation and data entry. Proficient in Microsoft Office, Windows and Adobe.