Kayla Conroy Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

B2B SaaS Technical Customer Support

Greater Boston Area

User Support:•Assists app users with a wide array of technical difficulties for both Android and Apple devices•Utilizes Excel to track and report on projects and widespread app issues that require deep investigation•Utilizes SQL to make changes to the app, user accounts, and our internal dashboards•Utilizes Jira to report, track, and analyze user issues that require engineering support•Develops and updates email templates for frequently experienced user issues•Develops and updates FAQ guides for app usersAppeals Lead:•Processes and determines the deadline for appeal review•Develops strategies to ensure all usable data is salvaged as soon as possible•Utilizes Excel to track investigation of all appeals •Reviews appeals that have been escalated for a more in-depth review•Utilizes SQL and internal dashboard to revalidate and send usable data to clientsValidation Lead:•Conducts review of campaign development and notifies project managers of potential issues that should be discussed with the client•Creates guides to assist validation team with data review•Reviews data that is too complex for the validation team•Reviews data for high-priority campaigns that require strict review and tight turnaround•Reviews data that the validation team tagged as potentially problematic or fraudulentFraud Protection:•Utilizes Mixpanel and internal dashboard to investigate suspicious user accounts•Utilizes SQL to terminate accounts that are deemed fraudulent•Utilizes internal dashboard to remove poor quality data from fraudulent sources App and Dashboard Development:•Works closely with engineering to develop updates •Utilizes Excel to track and report any potential bugs that require further investigation•Utilizes both Andriod and Apple devices for testing of new featuresLocation Services:•Updates internal dashboards to maintain accurate location information

Greater Boston

Reviewed data for accuracy before sending it off to clients. Entered various sets of data into spreadsheets for company records.

South Shore, Ma

Helped develop a successful small startup. Managed all marketing and administrative responsibilities, including but not limited to: advertising, social media communications, hiring, scheduling, estimates, billing etc.

Hanson, Ma

Gained valuable experience working with this very successful startup for the Kaplan Development Group. Was hired prior to opening day of the first All American Assisted Living. The Kaplan Development Group now owns multiple senior living communities across the United States.Planned, promoted, and hosted various events; birthday parties, holiday gatherings, happy hours, special entertainment, corporate events, and more. Maintained ServSafe certification. Lead various group activities; exercise programs, prayer groups, and other enrichment programs to enhance resident's quality of life. Maintained various Senior Care certifications, including Dementia Care.I will always cherish the time I spent working with the elderly population, particularly those within the memory care unit.

Quincy, Ma

High School Diploma

Associate'S Degree, Business Administration And Management, General, 3.96

Activities and Societies: Phi Theta Kappa Honor Society, Commonwealth Honor Society, Honor Society Foundation, Trio Program, STEM Program