With a BA in Business Administration and Management from Anderson University, I have a solid foundation in business and hospitality principles and practices. I have over two years of work experience in the hotel industry, where I have progressed from a Front Desk Agent to a Director of Operations at Holiday Inn Express.In my current role, I oversee the daily operations of the front desk and guest services, leading a team of 15 staff members and ensuring the highest standards of quality and satisfaction. I have developed strong skills in management, team leadership, customer service, communication, and problem-solving, which I use to handle guest inquiries and complaints, coordinate reservations and check-ins, and manage inventory and budgets. I am passionate about providing a memorable and positive experience for every guest, and I am always looking for ways to improve our service and efficiency. I am also committed to creating a respectful and inclusive work environment for my team, where we can learn from each other and grow together.