Kayla Murphy Email & Phone Number

Atlanta, Ga, Us

• Works directly with the product team and additional stakeholders to provide client feedback and feature enhancements in order to create and manage multiple projects to increase effectiveness of product and client success • Analyzes product and client performance metrics and presents to leadership team for clear communication and alignment • Supports client success managers in day to day challenges to optimize current operations and ensure successful account management / retention • Works directly with the product team and additional stakeholders to provide client feedback and feature enhancements• Helps CS team identify qualified upsell and cross sell opportunities and implement them for increased revenue• Helps to establish processes to increase efficiency and offer creative solutions to solve problems

Remote

• Monitored platform usage and campaigns while providing clients and our internal teams with reporting & analytics• Identified high volumes of potential revenue through account management and optimization suggestions • Helped facilitate the interview, onboarding and training process of new team members• Utilized tools such as Salesforce, Tableau, Monday, Google Analytics, and Infogram to manage projects and client accounts• Identifies customer goals and collaborates across all teams to develop a strategic plan while driving customer accountability

• Onboards new clients to our digital products & SaaS platform• Was actively the go-to person for any questions or issues from clients or internal stakeholders • Lead client calls - reviews campaign performance & identifies opportunities to optimize, cross-sell, & up-sell• Gathered consistent feedback from clients on our platform and products to share with internal teams• Quickly responded to all client emails/requests and handle any returns and escalations successfully • Managed expectations throughout the client life-cycle• Established a trusted advisor relationship with each assigned client and drives continued value of our products and services

Orlando, Florida, United States

• Reached out directly to prospects thorough outbound calls to establish interest in the program, conduct interviews and set up facility tours. • Communicated with potential students through email, chat, phone, and in-person platforms• Interviewed and qualified candidates effectively for admission into The DAVE School• Assisted all candidates with the appropriate course selection and enrollment paperwork• Guided prospects with the goal of determining if the program is a fit for their educational needs• Achieved daily efficiency metrics as established by the Campus Associate Director of Admissions• Completed daily, weekly, run-rate activity, and performance reports being submitted to the DOA• Developed opportunities to identify qualified candidates for the center through referrals and networking

Winter Haven, Florida, United States

• Successfully managed all daily operations of guest communication team and product excellence department per the standards of Merlin Entertainments• Ensured excellent levels of service and information are provided in a timely manner across multiple platforms including AVIUS, Accesso, and Microsoft Office Suite• Managed and engaged with all brand-related communication on social media platforms including Facebook, Instagram, and Twitter• Acted as a liaison between our guests and our business including Admissions, Retail, F&B, Entertainment, Hotel Team, etc.• Worked to identify trends and communicated information so that actionable insights can be derived. • Ensured strict compliance with all relevant Profit Protection and Cash handling procedures.• Responded to and categorized guest communication ensuring a positive solution with a trackable detailed summary, including but not limited to guest recovery• Accurately operated a computerized cash register and maintained any relevant procedures and records while ensuring strict compliance with all Profit Protection procedures

Orlando, Florida, United States

• Independently facilitated an in-park program for up to twenty participants in grades 6th through 8th about the Science of Disney • Engaged students through exciting hands-on science demonstrations to ensured learning objectives were met• Connected science principles with real-life examples by showcasing how science is behind the fun of a theme park

Orlando, Florida

Attractions - Muppet Vision 3D / Jedi Training Academy• Assists in the welcoming and training of new cast members through on-the-job training and training assessments • In-depth knowledge of operating guide, safety procedures, best practices and responsibilities of all positions• Supports new and current Cast Members, Coordinators and Leaders through coaching updates to the operating guide • Dedicated to ensuring all new Cast Members are well-trained per the Four Keys Basic and company standards• Responsible for organizing and conducting all training actions and assessment to ensure training is documented properly

Orlando, Florida, United States

• Successfully completed extensive guest service training by the world leader in guest satisfaction• Solved guest issues efficiently and in the show through in-depth knowledge of the company, the park, and ways to assist guests• Worked closely with different lines of business within the company to ensure the success of guest accommodations• Provided courteous Guest Service to on average 30,000 guests daily • Recipient of 4 Key Fanatic Cards and Guest Complements for dedication to Guest Service

Milton Ma

• Demonstrated excellent verbal, written, and interpersonal skills through successfully communicating with on-campus partners, visiting summer programs and student staff team• Developed advanced computer literacy skills involving Microsoft Office software, Adobe software, and Banner• Organized and implemented staffing schedules, rooming assignments, and facility reservations to successfully support summer programs• Advised student staff with short- and long-term goals in relation to career and academic success• Maintained accurate records of materials, camps information, and college files to promote an organized database• Assisted the Director of Conference Services with administrative tasks such as posting of notices and scheduling linen services • Serving as the Conference Services representative when the Director is not on campus

Oswego Ny

• Created new and maintain current donor relationships in the community to ensure a steady intake of donations• Managed and lead 40 diverse student volunteers successfully by communicating of their impact on the mission of S.H.O.P• Designed and implement recruitment tactics to inform the student body on ways to get involved with S.H.O.P• Examined operation of the pantry and formulated new policies and procedures to ensure maximum efficiency• Established an updated organization system for accepting, sorting, and keeping inventory of food and clothing donations• Developed and organized several events throughout the year to promote increased awareness and consistent donations

Suny Oswego

• Attend weekly classes to gain sufficient knowledge about various topics that effect the day to day lives of college students• Planed and executed unique programs that encouraged active learning strategies on the topics of alcohol and drug recovery and tobacco• Work with a team of four peer mentors, to research, edit and publish weekly blogs on the topics learned in class• Educate peers through means of campus outreach and fun, engaging knowledgeable activities

Oswego, New York, United States

• Originated eye-catching promotions and advertisements to influence the SUNY Oswego student body to submit applications and enroll in the ASK program• Communicated with both Alumni and Students to act as a representative of the needs of both parties• Illustrated and performed 30-minute presentations on benefits of ASK program to recruit new participants• Successfully engaged with a variety of software’s and programs to create and distribute materials

Oswego Ny

• Advised current and potential study abroad students through the application process and financial guidance• Manage 10 student study abroad mentors by communicating expectations and policies of the department• Organized, planned, and coordinated recruitment activities targeted for student recruitment for a wide range of on-campus events• Worked closely with the college admissions team to promote impressive study abroad opportunities to potential students• Present for classes and organizations around campus to promote study abroad programs and address questions or concerns• Assisted with daily operations in the office and aided professional staff with organizational and educational tasks

Suny Oswego

• Represented the university at various on and off-campus events to perspective students, new students, and their families• Planned and facilitated team meetings for a staff of 15 orientation leaders to create efficiency throughout the program• Aided and supported supervisor in the selection and training process of new orientation leaders• Demonstrated effective public speaking ability through various presentations to students, faculty, and parents• Lead and collaborate with a team of 4 orientation leaders through strategic training and program execution• Delivered constructive feedback to orientation team in order to promote interpersonal growth and development• Assisted academic advisors be ensuring the efficient paring of advisor and student schedules• Provided personalized advising for team members related to goal setting as well as educational and career decisions

Suny Oswego

• Developed a positive living/learning community through connecting students to other students and departments on campus• Worked directly with admissions to showcase the college residential housing options through overnight programs• Encouraged and supported residence to achieve academic excellence through programming and community enrichment• Advised residents on academic and professional decisions based upon stated goals and the universities opportunities• Handled incidents of conflict to the standard of the Resident Life and Housing policy as a mandated reporter• Organized and executed resident hall programs designed to promote student's personal, professional, educational, social, and diverse growth

Bachelors Of Arts In Communications And Social Interactions, Global And International Studies Minor

Outstanding Senior of 2018 Award Recipent Presidents List; Fall 2017 Deans List: Spring 2015; Spring 2016; Fall 2016; Spring 2017; Spring.

Education record

Traveled to St. Xaviers to do an intensive two week study abroad experienced that combined community service and the understanding.

Semester Abroad

Spent a semester in Florence Italy taking immersive and intense courses surrounding Italian culture, history and language.