• Work closely with the business partners to understand their business and how current and future systems may improve productivity and quality. • Conduct analysis to determine the best path for solving business problems/opportunities that may include process improvement, systems enhancement, and user training. • Apply and utilize business process modeling methods to ensure business outcome-based deliverables in a way that can be readily used as input to Product Delivery teams and executive decision-making by both line of business and IT partners. • Define measurable process improvement objectives, and participate in grooming features sessions. • In collaboration with Product Manager, help to define project requirements by identifying, and actively participate in the Agile Product team for implementation. • Ensure product satisfies the customer/end-user requirements by actively representing the business users in product testing and evaluation through mapping product enhancement to business process change. • Work with training development to ensure content effectively maps product capabilities to business process execution. • Develop business use cases. • Complete ad hoc research and special projects as assigned.

• Collaborate with stakeholders to gather requirements for the implementation of solutions for custom developed hospital applications.• Work with other business analysts and product owners to groom the product backlog, ensuring that requirements contain correct details and are ready for estimation; present new Product Backlog Items to the team for estimation.• Test application functionality with the ability to develop and complete test cases; coordinate and complete testing of releases within defined deadlines.• Create new and maintain existing documentation for system processes and procedures.• Provide excellent customer service to support production applications.• Coordinate and communicate with other IS resources who are assigned to support application issues and project tasks.

Delivered a successful Epic EHR transition from concept to completion in partnership with WellSpan Health (Epic Community Connect).• Responsible for monitoring and maintaining interfaces for the Electronic Health Record systems in conjunction with our EHR partners, (i.e. Wellspan (Epic Systems), Centricity (Unlimited Systems), LabDaq (CGM), Lynx (McKesson)). • Creates and maintains relationships associated with EHR solutions in support of enterprise strategies and objectives.• Assists with defining and modifying add-on applications.• Facilitates monthly super user meetings to implement new or upcoming changes within the EHR system.• Utilizes basic knowledge skills and ability to provide day-to-day support for assigned applications with the help of the IT Project Manager.• Performs staff training and updates materials for new software introduced within the Practice.

• Answers multi-line phones in a prompt and courteous manner; screens and routes calls providing necessary information while assisting patients and other callers with all requests.• Manages and routes calls to appropriate clinical team member in accordance with policy, including completing nurse triage forms.• Answers questions and relays information directly or on the telephone within the limits of knowledge and medical practice policy.• Generates the Encounter Forms using the computerized appointment schedules.• Responsible for scheduling office appointments, referrals, and tests (i.e. CT scans, blood transfusions, x-rays, lab tests, etc.) for patients over the phone in a timely and accurate manner per physician orders.• Ensures complete, confidential, accurate and timely communication of patient information.• Faxes and/or copies outgoing correspondence.• Understands and uses the hospital computer system to retrieve patient test results.• Interfaces continuously with Physician and nursing staff regarding patient needs.• Performs other related duties as assigned.

• Assists all staff with the daily clerical operations.• Responsible for accurately updating computer records when patient moves, expires or becomes inactive.• Assists the Advanced Practitioners with the off-site treatment patients. Duties include: faxing orders, labs and consents to appropriate facility and updating dry board with patient’s schedule.• Updates current off-site treatment patient insurance and notifies Billing, Secretarial, and Nursing Departments of these changes.• Establishes new inpatients that have been consulted.• Acts as a back-up for receptionist during lunch and when regular receptionist is absent.• Opens, sorts and distributes daily mail for the practice.• Maintains and stocks office supplies.• Faxes and/or copies outgoing correspondence.

• Loaded images from all systems to enable workload balancing at all health systems.• Obtained prior images for all exams pulled or sent from health systems including all PET Scans and Breast MRI scans and attached reports when available.• Troubleshooted specific requests from health systems and supervisors.• Utilized the phone/IM system; transferred calls, set up conference calls, set up individual radiologists in the system and called imaging results to physicians/nurses.• Updated lists of user account information on all radiologists and health system account for the TeleRadiology department.• Data entry; study information into tracking systems, add orders, etc.

• Verified coverage and eligibility for medical services.• Communicated with insurance providers and patients.• Reviewed patient bills and corrected any missing or inaccurate information.• Used a billing software to prepare and transmit insurance claims.• Collected unpaid claims and cleared up discrepancies.• Investigated and appealed claims that were denied.• Completed data entry to update spreadsheets and reports.