Kayla Benson Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

AppIt Ventures is an award-winning custom technology and application development company, known for delivering high quality software and a world-class customer experience. AppIt is based in Denver, with 4 international offices and clients spanning the US and Europe. AppIt Ventures' service portfolio includes custom application development (desktop, web and mobile), database, server and API development, UX/UI development, business intelligence and artificial intelligence consulting, ERP/CRM/CMS integration and customization, legacy system upgrades and integration, technology consulting and code audits.

Denver, Co

Denver, Co

FullContact is the leading identity resolution and insights platform, supporting over 20 million personal and professional global apps users, tens of thousands of developers and scores of trusted brands. FullContact helps individuals and businesses who want to more authentically connect with the people that matter most to them in an era of siloed and fragmented data.With the addition of publicly available information from numerous sources, FullContact's patented identity graph of over 1 billion people profiles creates a unified view of individuals across their personal and professional lives providing deeper understanding and insights to connect with them in more meaningful and authentic ways.I came onboard as the first Customer Success Manager for our data solutions business. I onboard new clients by understanding how they'll use our data solutions, work with them on implementation plans and stay in touch along the way to ensure that timelines and expectations are met. I keep up the feedback loop between Customer Success and other departments at FullContact to ensure the voice of our customers drives our roadmap and they're getting the most value possible from our data solutions. I also create and maintain team training manuals, playbooks for key team processes and internal resources and I've helped to onboard several new teammates.

Denver, Co

ReadyTalk is a cloud communications provider offering solutions for everything from small, collaborative meetings to global streaming web events.As an account manager, I was responsible for building important relationships with our clients. My focus was on finding best-fit products and solutions, increasing engagement and retaining happy customers. I onboarded new customers and provided technical training, helping them learn the basics of our platform while tailoring the training to their specific usage and needs. I coordinated periodic account reviews with customer stakeholders at key accounts. The purpose of these conversations was to discuss my client’s business goals, our roadmap and look for alignment. In a project management capacity, I helped my clients choose the right infrastructure and features for any given meeting or web event and I proactively monitored their accounts to ensure they were getting the most out of the service. I identified opportunities to introduce additional products and services to support my clients’ changing initiatives and was responsible for discovery, demos, pricing conversations, contracts and supporting these solutions. I automated outreach programs for key moments in the customer lifecycle, promotional offers and new features. I worked closely with Marketing, Product and Sales to keep information and feedback flowing among our teams. I was also involved with the following activities:- Founding member of ReadyTalk Women in Technology- ReadyTalk Mentorship program- Cross functional team aimed at improving company culture

Englewood, Co

Workiva, formerly WebFilings, is a leading provider of complex business reporting solutions and is used by more than 60 percent of the Fortune 500. The company’s Wdesk cloud-based product platform is a collaborative, real-time workspace where teams can streamline the entire reporting process with the accountability and confidence they need for critical business reports. In this account management role, I trained clients on our cloud-based software and assisted them in creating a variety of types of business reports. In addition to application basics, I worked with customers during a discovery process to customize training programs based on their needs. Beyond onboarding, I worked closely with each of my customers as an extension of their in-house reporting teams. This sometimes involved setup and review of document sets, application and tie-outs of XBRL tagging information on SEC filings, and finding creative solutions for more efficient flow of information, and better, more accurate reporting. I remained up to speed on industry trends and updates from our development team, and I worked closely with various departments, including Product Management and Quality Assurance, to ensure high-quality filings and documents.

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Dean's List WSCA Undergraduate Research Conference participant - February 2013Graduated summa cum laude.

Humanities/Humanistic Studies