Kayla Black Email & Phone Number

- Spearheading the development and implementation of two major software rollouts for 60+ organizations and 1,000+ users. (Keywords: SmartSimple, Clio, API Integration)- Working cross-functionally with staff to optimize how the organization functions as a whole, with a particular focus on system development and training

Vancouver, British Columbia, Canada

Digital Transformation & Change Management-Working cross-functionally with staff, leveraging experience and expertise with technology, operations, process improvement and change management to optimize the organization Systems Management- Managing the day-to-day technological support and acting as the primary point of contact for staff with anything related to the back end of the organization's database system.Training- Providing training and support to relevant stakeholders to ensure successful adoption of systems and to increase employee confidence

Vancouver

Led and supported initiatives and projects to support the Foundation’s work.Projects Highlights:- Education and Training - supported a pivot during the Covid-19 Pandemic to provide online training to legal advocates across BC. This included the research, implementation and development of online event platforms, learning management software, website pages, and webinars. - Annual Report - helped lead and manage the re-design of the Foundation's annual report - focusing on telling grantees' stories. In addition, created new data and policy practices to streamline data extraction and validation.- Board Software - researched and implemented an online platform for board management, enabling the organization to move from a paper-based system to an online cloud system.

Vancouver, Canada Area

- Program Planning - Planned and executed annual humanitarian aid programs to feed more than 100,000 children and provide vitamins to more than 20,000 pregnant women and their babies in the DPRK (North Korea). Prepared budget and distribution plans, and procured, shipped and distributed shipments of essential humanitarian aid.- Program Monitoring & Evaluation - Conducted in-country monitoring, interviewing women and children, health officials and government. Led teams of volunteers and donors, and ensured the collection of all necessary program data.- Office Management - Managed day-to-day operations of the office, including managing a team of part-time staff and volunteers, providing technical support and ensuring project deadlines were met. - Copywriting & Editing - Wrote and edited newsletters, reports, speeches, etc. to communicate the organization's goals, progress, and needs in both English and Korean.- Donor Stewardship - Composed individualized thank you letters, donor reports and mass mailings, and made thank you calls to ensure donors were appreciated for their support. - Public Speaking - Created tailor-made presentations in English and Korean for a wide variety of audiences, from seniors to kindergarten children. - Data Management - Developed and maintained data management systems (including CRM software), ensuring data was current and accurate, aggregated and analyzed qualitative and quantitative data to create reports - Social Media, Design & Web - Designed and scheduled social media posts, edited photos and videos, managed Squarespace website, and utilized Microsoft and Google Suites.- International Shipping - Procured, shipped, and received UN & Canadian permits for humanitarian supplies.- Travel Logistics - Arranged more than 15 monitoring visits to DPRK and hosted foreign delegations in Shanghai, China and Vancouver, Canada. Planned itineraries, arranged flights, hotels, visas, etc., and managed travel expenses.

Vancouver, Canada Area

➢ Taught more than 300 ESL students English Conversation, Grammar, Writing, TOEIC, Cambridge, and IELTS Preparation. ➢ Effectively delivered one-on-one and small group lessons to English Second Language learners.➢ Dynamically managed lessons to target each student’s individual needs.➢ Created a welcoming and safe space for students from diverse backgrounds and cultures to practice English.

Vancouver, Canada Area

➢ Planned and assisted with all department events and provided office administrative support ➢ Created promotional materials➢ Monitored student registration, course scheduling, and waitlists, helping more than 100 students register

Gangnam-Gu, Seoul, Korea

➢ Translated a Korean-Japanese language textbook series from Korean into English.➢ Translated promotional and marketing content from Korean into English.

➢ Monitored student registration, course scheduling, and waitlists, helping more than 100 students register. ➢ Compiled research and data, including a project compiling more than 4,000 students’ contact information. ➢ Created brochures, posters, and other print media using Adobe Photoshop➢ Updated the department’s WordPress website, newsletter, and Facebook page➢ Office duties (e.g., mail, phone, coffee, event set-up)

➢ Worked independently and was responsible for keeping track of hours worked➢ Scanned, copied, and labeled documents, books, and microfilm in multiple languages➢ Punctual and organized, responsible for tracking and returning loaned library books

➢ Interacted professionally and communicated effectively with the public, co-workers and managers➢ Handled cash, stocked merchandise, and took inventory➢ Participated in the training of four front-end staff

Bachelor Of Arts (B.A.), Asian Language And Culture (Korean), Exchange Student

Bachelor Of Arts (B.A.), Asian Language And Culture (Korean)

Activities and Societies: UBC Jazz Cafe

Education record