Kayla Borkowski Email & Phone Number

Irvine, California, United States

• Responsible for supporting executive operations and executives to help them stay organized and complete tasks that allow them to focus on more advanced responsibilities
• Create and maintain project information for current project planning and historical purposes
• Reviews, prioritizes, directs and delegates a wide variety of complex and confidentialrequests
• Maintains files with effective filing systems
• Coordinates tactical support on projects, travel arrangements, and meetings
• Assist in planning, executing, and maintaining team events

Newport Beach, California, United States

• Created supporting content for BURN by Rebecca Louise Fitness App
• Planed monthly fitness challenges, including workouts, recipes, mindset, meditation, etc.
• Reviewed & organized all footage for YouTube channel
• Kept all content, video, photos, spreadsheets, etc, easily accessible to team members.
• Helped resolve customer complaints and questions

Orange County, California Area

• Created a positive customer experience by offering a high level of service and ensure all staff members interact with guests to learn their needs and surpass expectations.
• Resolved complaints and customer problems efficiently with a primary goal of satisfying their needs and continuing to earn their business.
• Strived to meet shift, monthly and quarterly objectives in sales, service, and quality throughout training and leading staff members in a positive and productive work environment.
• Hired, coached and trained new and active FOH staff members
• Complied and enforced all company policies and procedures.

Newport Beach, California, United States

• Taught 530 AM time slot twice a week
• Created a friendly and uplifting environment for riders when in the studio
• Kept common areas cleaned and stocked up for guests, as well as the spin room
• Informed riders of specials, deals and studio packages

Orange County, California Area

• Responsible for the day to day operations for the front of house
• Scheduled multiple departments based on trends and needs of the restaurant
• Coordinated and executes all private events and special dinners
• Formed relationships with other industry professionals in Fashion Island
• A part of payroll, inventory and ordering
• Involved in server training and staff development practices

South Neighborhood

• Directed the food service staff in preparation and service of food in a residence hall serving unit
• Monitored daily food production and presentation in order to ensure that meals are served in conformance with prescribed menus, recipes, and quality standards
• Developed and implements training programs for support staff; receives customer concerns or suggestions and resolves them
• Oversaw student supervisor training program and responsible for hiring new supervisors

Brody Square

• Coordinated bookings and communicated all information for conferences and private events to managers and service staff
• Set up & take down of food and beverage services
• Organized all relevant information for billing purposes using KxConferencing computer program

Brody Square

• Positioned employees throughout nine separate venues based on the operations needs
• Delegated FOH tasks throughout a 1,000 seat dining room and four beverage stations
• Ensured a positive guest service in all areas
• Consistently served 800-1800+ students/public patrons
• Provided direction to employees regarding policy and procedures

Michigan

• Served as Assistant Manager for East Lansing grand opening
• Maintained professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Developed employees by providing ongoing feedback and establishing performance expectations
• Responsible for ensuring consistent high quality of food preparation and service
• Motivated employees to work as a team to ensure food and service meet appropriate standards

Michigan

• Worked register while guiding customers through the menu
• Kept the front of house clean and stocked up
• Promoted teamwork to achieve restaurant goals
• Part of a team that achieved 22 Perfect Scores in a row on the Secret Shopper Program

Bachelor'S Degree, Food Industry Management

The food industry management program provides a system-wide perspective of managerial problems confronting firms in the food industry.

High School, General Studies

Activities and Societies: Track & Field Cross Country TeamPrivate All Girls Catholic HS