Kayla Martinez, Csm Email & Phone Number

Pasadena, California, United States

A-LIGN is a technology-enabled security and compliance partnertrusted by more than 2,400 global organizations to confidently mitigatecybersecurity risks. We work with small businesses to globalenterprises with services spanning across SOC, ISO, penetrationtesting, PCI DSS, HITRUST, FedRAMP/FISMA and privacycompliance. A-SCEND, our proprietary compliance managementplatform is transforming the compliance experience by enabling ananytime, anywhere approach to audits. For more information, visitwww.A-LIGN.com.

Pasadena, California, United States

Greater Atlanta Area

Successfully deployed 20+ system enhancements and new product features with a team of six people in Business Intelligence, Development, and Quality Assurance in 2021. Resulted in creating a seamless user experience for dealers to tie-in-sales. Transitioned eligible customers from a third-party incentive platform to a new SGI platform solution with IT by applying and testing existing business requirements Used agile approaches to frequently evaluate project effectiveness both in scope and budget.Compiled, audited, and amalgamated data to prepare monthly and quarterly incentive payouts for Porsche and Volkswagen Finance Managers.Tested program compliance and pricing changes to ensure accuracy of state regulated productsCollaborated with stakeholders and internal and external clients to collect, coordinate, and validate required audit and compliance documentation.

Portland, Oregon Area

Assisted with conversion of Apheresis Assistants’ program from a manual scheduling process to a cloud-based automated process by distributing user guides and SOPs and proctoring in-person training. Reduced volunteer staffing needs by 22% in Multnomah County by analyzing historical data of event coverage and identifying redundancies in the shift management system, resulting in the creation of meaningful high proficiency volunteer positions that increased production and volunteer retention. Coordinated and facilitated bi-weekly volunteer trainings which emphasized customer service and safety incident prevention.

San Jose, California

Identified employment opportunities for refugee candidates through job search coaching and job application assistance. Recruited exceptional guest speakers to promote talent development throughout Northern California. Developed effective recruitment outreach material to establish new company relationships in effort to promote eligible refugee candidates.

Mountain View, California

Initiated new sales opportunities by making 100+ weekly outbound calls and identifying solutions for customers through Google Apps for Business, resulting in same-day technical consultations and product conversion for 60+ small businesses weekly.Reduced client consultation and setup time by 33% by identifying common business requirements and standardizing the sales training script.Helped establish a BANT sales lead template and standardized customer information collection and Salesforce input, resulting in reduced processing time between customer from seven to four minutes.