Kayla Prat Email & Phone Number

El Paso, Texas, United States

• Internal Auditing (including CTPAT MSC and ISO 9001).• Assist in company management of the CTPAT program.• Complete company CTPAT Validations in coordination with Omni’s SCSS (CBP), including completing our most recent re-validation review (fall 2023) with our assigned U.S. Customs and Border Protection SCSS with 0 findings.• Monitor Omni’s CTPAT portal to ensure SVI monitoring is kept up to date, as well as the company’s Security Profile.• Lead and/or Assist with business partner audits.• Ensure company-wide compliance with U.S. Customs and Border Protection’s CTPAT Minimum Security Criteria Requirements.• Regular communicate with Omni’s branches and local, facility’s CTPAT persons of contact.• Attend CTPAT and Trade related events within the Trade Community.• Consistently search for ways to enhance and strengthen Omni’s supply chain.• Monitor company compliance with CTPAT MSC (Minimum Security Criteria) Requirements.• Create and maintain many SOP (Standard Operating Procedures), Forms, and Job Aids.• Utilize, update, monitor, maintain, and audit the QMS (Quality Management System).• Create, review, revise, and monitor/track Corporate trainings related to CTPAT.• Communicate corporate changes, updates to processes, and trainings to branches across the globe.• Communicate new federal CTPAT requirements to our branches and business partners across the globe, through letters, trainings, and meetings.• Engage, work closely with, and coordinate with other departments changes to ensure compliance with business partner’s expectations/requirements, CTPAT MSC requirements, and ISO standards.• Create, Track, and progress with department goals.

El Paso, Texas, United States

• Regularly communicated with various internal departments, and various external customers and vendors.• Logged and processed insurance claims.• Calculated risk with shipments, then documented calculations.• Developed step by step training for the position, while I worked the position.

El Paso, Texas, United States

• Chat based payroll advisor role that was fast paced.• Assisted clients with their payroll, including creating and processing complex tax amendments and lateoriginal filings, processing bank reversals, voiding of checks and payments, reissuance, and advising onthe federal, state, and local tax jurisdictions and their proper tax rates and laws, as well as HR requiredFederal, State, and Local legalities.• Exhibited ability to multitask.• Required regular case management, including but not limited to following up with clientsand correspondence with various departments and partners of the company regarding client's taxamendments, late original filings, tax jurisdictions, time cards, legal teams, and necessary HR legalities.• Responded to a high volume of inquiries every day, while answering questions regarding a wide rangeof topics related to their business and the programs we offered.• Met necessary required business metrics and stats.• Showed ability to make immediate adjustments when given direction.• Strong customer service skills and time management skills.• Highly detail-driven while working complex inquiries, following with thorough administrativedocumentation.• Worked individually, but also as part of a team, among teams.• Exhibited empathy with clients as they navigated the stresses of owning a business, concurrently triedto reduce those stresses.• This was a temporary job which came to the end of the term, which is why I am currently looking formy permanent opportunity.

El Paso, Texas, United States

• Helped clients compare their current Medicare Coverage with others available in their area to ensurethat the client was receiving the best coverage available to them.• Acted ethically at all times, while following strict processes and procedures.• Exhibited strong ability to think critically, solving problems, and effectively communicated verballyand in writing. This was constant with clients, management, and co-workers.• Exhibited strength in being adaptive to changes while having embraced new challenges.• Exhibited strong customer service skills.• Enrolled clients and certified with various top rated Healthcare Carriers; such as Kaiser, Humana, UHC,Zing Health, etc.• Provided customers with efficient, professional, courteous, and friendly customer service.• Typed, entered, proofread, and processed variety of documents.• Handled PII (personal identification information) securely for customers.• Maintained records and various files and information organized.• Processed reports, including but not limited to CMS.• Provided routine clerical work.• Worked on a team, while I made myself always available to help co-workers and step in to assist whenneeded.• Exhibited empathy for my clients with every interaction and worked hard to improve their lives.

Minneapolis, Minnesota, United States

• Provided high level of customer service to customers in an efficient, professional, courteous, andfriendly matter. Strong customer service skills.• Prepared and maintained files and records for pilots, flight attendants, and government personnel.• Corresponded with all levels of professionals within the organization to maintain and achieve thecompany's daily, weekly, and monthly goals.• Routine clerical work.• Entered information into American Airlines and U.S. Airways different automated systems to obtaininformation regarding passengers, policies, and other related matter.• Provided high level of customer service to each person by engaging the customer and using activelistening and effective interpersonal communication skills.• Prepared customer invoices, accepted payments, and processed refunds and cancellation requests.• Typed, entered, proofread, and processed a variety of documents.• Exhibited daily use of critical thinking to solve problems, complete tasks, and effectively communicatedverbally and in writing to management, co-workers, and customers.• Embraced new challenges as I actually started with US Airways originally and then the merger beganso the company was constantly changing, which involved additional training for everyone.• Exhibited strength and ability to adapt.• Provided primary customer and other team member support to internal and external customers in afast-paced environment.• Maintained accurate and current customer account data with manual forms processing and digitalinformation processing, as well as provided updates when necessary.• Constantly coordinated with various departments to work as a team, along teams.• Exhibited empathy towards the passengers and worked to quickly solve their problems.

Woodbury, Minnesota, United States

• Provided great customer service to all the customers.• Communicated with team members to navigate job duties and complete daily tasks.• Trained new employees on cleaning and closing practices.• Created orders, documented special requirements, and discussed needs with kitchen personnel toprovide customers with desired food and minimize complaints.• Handled cash and credit card transactions to promote timely order completion.• Restocked food items, including condiments and toppings when inventory ran low.• Performed strict procedures regarding food handling and sanitation to prevent foodborne illnesses.• Mentored staff in expectations and parameters of kitchen goals and daily work.• Kept register accurate through correct billing, payment processing, and cash management practices.• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Bloomington, Minnesota, United States

• Performed various administrative functions, including preparing reports with analysis of laboratorytesting results.• Critical thinking, solving problems when they would arise, and effectively communicating verbally andin writing.• Strong customer service skills with customers.• Disposed of liquids in proper containers, following strict policy and procedures.• Applied the company's training knowledge of rules, operations, and business practices to daily work.• Recorded, reported, and posted test results using company's software.• Processed various specimens according to priority and documented the tested results.• Sifted and sorted through results, and recorded the findings.• Performed various clerical duties on a computer which included data processing and entering datainto a spreadsheet.• Perform a wide variety of routine clerical work including sorting, filing, copying, verifying, and recordinginformation on records.• Worked well with team members to get necessary work done on time and in an efficient matter.

Eagan, Minnesota, United States

• Provided upper management with feedback regarding employee performance and training needs.• Trained and mentored staff.• Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.• Devised, deployed, and monitored processes to boost long-term business success with optimal salesand profit levels.• Securely transported money from the business and to the company's bank.• Conducted daily, weekly, and monthly inventories of materials on the work floor to ensure that theemployees had exactly what they needed.

Woodbury, Minnesota, United States

• Provided great customer service.• Restocked food items when inventory ran low.• Handled cash and credit card transactions.• Used strict procedures regarding food handling and sanitation to prevent foodborne illnesses.• Communicated with all team members to navigate job duties and complete daily tasks.

Bachelor Of Science Business Administration, Accounting, Accounting

Associate Of Science - As, Business Administration And Management, General

Activities and Societies: Phi Theta Kappa National Honor Roll Society

Small Business Development Certificate, Small Business Administration/Management