Kayla Prat Email & Phone Number

El Paso, Texas, United States

• Internal Auditing (including CTPAT MSC and ISO 9001).
• Assist in company management of the CTPAT program.
• Complete company CTPAT Validations in coordination with Omni’s SCSS (CBP), including completing our most recent re-validation review (fall 2023) with our assigned U.S. Customs and Border Protection SCSS with 0 findings.
• Monitor Omni’s CTPAT portal to ensure SVI monitoring is kept up to date, as well as the company’s Security Profile.
• Lead and/or Assist with business partner audits.
• Ensure company-wide compliance with U.S. Customs and Border Protection’s CTPAT Minimum Security Criteria Requirements.

El Paso, Texas, United States

• Regularly communicated with various internal departments, and various external customers and vendors.
• Logged and processed insurance claims.
• Calculated risk with shipments, then documented calculations.
• Developed step by step training for the position, while I worked the position.

El Paso, Texas, United States

• Chat based payroll advisor role that was fast paced.
• Assisted clients with their payroll, including creating and processing complex tax amendments and lateoriginal filings, processing bank reversals, voiding of checks and payments, reissuance, and advising onthe federal.
• Exhibited ability to multitask.
• Required regular case management, including but not limited to following up with clientsand correspondence with various departments and partners of the company regarding client's taxamendments, late original filings.
• Responded to a high volume of inquiries every day, while answering questions regarding a wide rangeof topics related to their business and the programs we offered.
• Met necessary required business metrics and stats.

El Paso, Texas, United States

• Helped clients compare their current Medicare Coverage with others available in their area to ensurethat the client was receiving the best coverage available to them.
• Acted ethically at all times, while following strict processes and procedures.
• Exhibited strong ability to think critically, solving problems, and effectively communicated verballyand in writing. This was constant with clients, management, and co-workers.
• Exhibited strength in being adaptive to changes while having embraced new challenges.
• Exhibited strong customer service skills.
• Enrolled clients and certified with various top rated Healthcare Carriers; such as Kaiser, Humana, UHC,Zing Health, etc.

Minneapolis, Minnesota, United States

• Provided high level of customer service to customers in an efficient, professional, courteous, andfriendly matter. Strong customer service skills.
• Prepared and maintained files and records for pilots, flight attendants, and government personnel.
• Corresponded with all levels of professionals within the organization to maintain and achieve thecompany's daily, weekly, and monthly goals.
• Routine clerical work.
• Entered information into American Airlines and U.S. Airways different automated systems to obtaininformation regarding passengers, policies, and other related matter.
• Provided high level of customer service to each person by engaging the customer and using activelistening and effective interpersonal communication skills.

Woodbury, Minnesota, United States

• Provided great customer service to all the customers.
• Communicated with team members to navigate job duties and complete daily tasks.
• Trained new employees on cleaning and closing practices.
• Created orders, documented special requirements, and discussed needs with kitchen personnel toprovide customers with desired food and minimize complaints.
• Handled cash and credit card transactions to promote timely order completion.
• Restocked food items, including condiments and toppings when inventory ran low.

Bloomington, Minnesota, United States

• Performed various administrative functions, including preparing reports with analysis of laboratorytesting results.
• Critical thinking, solving problems when they would arise, and effectively communicating verbally andin writing.
• Strong customer service skills with customers.
• Disposed of liquids in proper containers, following strict policy and procedures.
• Applied the company's training knowledge of rules, operations, and business practices to daily work.
• Recorded, reported, and posted test results using company's software.

Eagan, Minnesota, United States

• Provided upper management with feedback regarding employee performance and training needs.
• Trained and mentored staff.
• Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
• Devised, deployed, and monitored processes to boost long-term business success with optimal salesand profit levels.
• Securely transported money from the business and to the company's bank.
• Conducted daily, weekly, and monthly inventories of materials on the work floor to ensure that theemployees had exactly what they needed.

Woodbury, Minnesota, United States

• Provided great customer service.
• Restocked food items when inventory ran low.
• Handled cash and credit card transactions.
• Used strict procedures regarding food handling and sanitation to prevent foodborne illnesses.
• Communicated with all team members to navigate job duties and complete daily tasks.

Bachelor Of Science Business Administration, Accounting, Accounting

Associate Of Science - As, Business Administration And Management, General

Activities and Societies: Phi Theta Kappa National Honor Roll Society

Small Business Development Certificate, Small Business Administration/Management