• Manage and audit cash drawers daily including counting, recording, and depositing up to $10,000 • Deep diving into reports and data to plan and project on cost reduction opportunities • Consolidate daily and monthly reconciliations for club account ledgers and financial reports by utilizing Microsoft Excel extensively on a daily basis • Working closely with pivot tables when creating reports• Assist approximately 300 clubs with the management of their funds, logistics, and operations• Audit employees' reports of daily transactions, journals, and reconciliations for accuracy• Train and onboard employees in customer service and all office procedures• Communicate daily through email to clubs and customers to ensure operational efficiency • Working cross-functionally with full-time staff to deep dive in costs and projections• Maintaining a high level of attention to detail when auditing, gathering reports, projections, and data to the CWU SURC Accounting department• Analyzing any areas for improvement by providing feedback/suggestions/process improvements

• Develop status reports on activities related to finances, planning, scheduling, cancellations, and customer inquiries• Provide customer service to guests ranging from check-in to answering questions• Responsible for event revenue including collecting and reconciling funds • Working extensively with excel to gather reports on finances and projected planning

• Worked tax season for 2020.• Prepared low-income tax returns through the IRS program called VITA (Volunteer Income Tax Assistance). • Helped clients understand and become more comfortable with their taxes, all while providing excellent customer service.

• Hostess, server, busser, assist in the kitchen as needed • Intaking orders in a fast-paced environment while maintaining accuracy and delivering expectational customer service • Provide the perfect service experience for every guest in person or over the phone• Process customers payments, and count and record currency and coin in tills each shift