This was my longest held position at Wegmans Food Markets and has helped me develop a multitude of skills in areas of service, communication, organization, and management. This position was primarily customer-based, requiring customer service, the scanning and bagging of items, knowledge of codes and different payment types, and adherence to Pennsylvania alcohol sales law. In the Market Cafe, these obligations are partnered with the oversight of the department which includes tasks such as stocking supplies, cleaning and simplifying, training new employees, communication with other departments, responding to audits, and the mediation of customer concerns.

This position was a sudden addition to my repertoire as it only became available at the beginning of the Covid-19 pandemic. I am grateful that I was selected to be a part of this team that did everything possible to ensure our customers' health and safety during an uncertain time. This role required following a daily cadence of cleaning tasks, daily stocking of supplies to multiple departments and areas of the store, and continuous flexibility in tasks as the store worked tirelessly to comply with CDC regulations to keep customers safe. The most important aspects of this position were the focus on independent work and customer satisfaction. This experience was rewarding as our team reminded customers that Wegmans and its employees care about their well-being and peace of mind while shopping with us.

In this position I participated in a team with skilled members to provide samples of products alongside product information and different techniques regarding how to prepare products and what to pair them with. During my time with the team, I was given a leadership position that was crucial in my development of both organization and management skills such as task delegation to myself and my team members and the organization of several work stations in different departments. This position also reinforced my knowledge regarding food safety and proper standards for personal protective equipment. Additionally, this role required sales and customer service skills that were applied during regular operating hours as well as at special events held by the store.