Calculated charges, issued table checks and collected payments from customers.Helped restaurant staff set up small and large events to coordinate smooth execution.Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.Answered telephone to provide establishment information and take party reservations.

Tracked seated guests and available seating using the system.Explained preparation of various menu items, describing ingredients and cooking methods to customers.Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.Checked menus to verify current selection availability and cleanliness.

Worked with managers to develop service improvement initiatives.Cultivated impactful relationships with customers and drove business development by delivering product knowledge.Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.Reduced process lags and effectively trained team members on best practices and protocol.