As Operations Manager at Poulus Ensom Smith LLP, a boutique commercial and securities litigation firm in Vancouver, I oversee firm operations, in-house IT, accounting, HR, business development, and marketing. With over a decade of legal industry experience, I specialize in implementing modern, efficient policies, procedures, and training programs to support our team. I'm passionate about driving innovation in the legal field and fostering changes that reflect evolving industry expectations and employee needs.