Kayli Olson Email & Phone Number

Fargo, North Dakota Area

• Deploy, manage, and maintain automated deployments of patches.
• Maintain the patching baseline for systems.
• Monitor, manage, and maintain application control and device control for systems.
• Work with developers, system/network administrators, and other associates to ensure secure design, development, and implementation of applications and networks.
• Manage and maintain Web Proxy.
• Identify improvements within processes, procedures, policies, training, and tools to improve efforts in daily operations.

Fargo, North Dakota Area

• Communicated operational issues and changes to supervisor on regular basis.
• Monitor servers and network devices to ensure that devices are functioning properly.
• Work closely with a help desk team, providing support to end users with hardware and software; problems including upgrades, configurations, data recovery, and printing issues.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Provide exceptional customer service.
• Listening to others when they communicate, asking questions to better understand.

Fargo, North Dakota Area

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure and add new services as necessary.
• Work with external vendors/consultants to diagnose complex problems and drive resolution.
• Assist in the implementation of new technologies in business enhancement projects.
• Manage all aspects of the infrastructure: hardware, telecom equipment, networking equipment, email, intranet, etc.
• Troubleshoot system hardware, software, and connectivity issues.

Fargo, North Dakota Area

• Deliver high quality service to Microsoft Premier Customers by solving complex technical problems with Microsoft Exchange and helping to proactively prevent new issues.
• Perform root cause analysis for customers.
• Work with TAM when potential concerns for the customer may arise.

Bachelor Of Science - Bs, Computer Information Systems

Software Engineering | Network/Data | Databases | System Network Administration | Active Directory | Network Security | Financial.

Associate Of Science - As, Computer Technical Support Specialist

Customer Service | HTML | Human Interaction | Composition | Public Speaking | Cisco