Kaynat Khan Email & Phone Number

Ontario, Canada

Islamabad

• Accountably managed the entire customer lifecycle, ensuring the delivery of promised value during the sales process.
• Engaged and nurtured at-risk customers, resulting in increased product adoption and successful upselling to existing fleets.
• Spearheaded churn prevention strategies and renewal practices in close collaboration with managers, contributing to improved customer retention rates.
• Conducted targeted training sessions to enhance product usage and customer satisfaction levels.
• Assisted in troubleshooting and resolving support issues, effectively handling a high volume of email, chat, and phone conversations, leading to enhanced Net Promoter Scores (NPS) across the SMB category.
• Cultivated strong client relationships and delivered exceptional communication to foster lasting customer satisfaction.

Islamabad

• Captured comprehensive information on tracked data, demonstrating a meticulous approach to data collation within the respective department.
• Effectively monitored and managed News Feedback, ensuring prompt and appropriate responses to all clients' input and feedback.
• Demonstrated exceptional problem-solving skills by entering and efficiently resolving all external error cases.
• Inspected and skillfully formulated data, preparing it for conversion into final products tailored to meet clients' needs.
• Reviewed feedback on abstracts/tasks, proactively identifying and correcting errors, while actively contributing to the establishment and refinement of procedures and processes to enhance data accuracy.
• Remained abreast of industry trends and reporting standards, ensuring that data analysis and practices remained up-to-date and relevant.

Islamabad

• Developed nationwide administrative processes.
• Coordinated and scheduled monthly office visits.
• Generated monthly billing reports, ensuring prompt payments.
• Assisted in creating purchase requisitions (PR) in SAP.

Rawalpindi, Punjab, Pakistan

• Conducted an evaluation of Key Performance Indicators for business revenue generated through the Askari Cement survey. Additionally, I managed payroll and maintained employees' personal and official information, such.
• Played a pivotal role in the onboarding process by ensuring that all necessary information was efficiently communicated to new employees.
• Provided valuable support to the HR team in responding to various HR-related requests and queries.

Digital Marketing Management, Marketing

Foundations of Digital Strategy and Marketing Management (Completed) Search Engine Marketing (Completed) Social Media Strategy (Enrolled)

Master'S Degree, Masters In Public Administration

Activities and Societies: qau adventure clubMasters in Public Administration

Bachelor'S Degree, Bachelors In Business Administration

Bachelors in Business Administration