Khin Moet Moet "Kay" Nyein Email & Phone Number

Canada

Remote

• Develop an initial library of customer transaction behavior dashboards for monitoring ofcustomer transaction activity, savings behavior, customer journeys for savings,transactions, and credit behavior, and loan renewal rates. • Meet regularly with the product team to analyze results of the data analysis, formulate newquestions for the data, and conduct the additional analysis.• Continue the cycle of data analysis, interpretation, and data question formulationthroughout the product development process / product sprints, as often as required by theproduct team.

Bangkok, Bangkok City, Thailand

• End-to-End Project Management: Led the rapid deployment of a project that introduced fees for below-threshold parcel pickups, achieving significant operational efficiencies and estimated annual cost savings of approximately USD 1.7 million through comprehensive data analysis, process improvement, and the application of design thinking principles.• Operational Dashboard Development: Crafted and maintained essential operational dashboards, including innovative tools for monitoring seller transitions to new fulfillment channels, crucial for strategic decision-making.• Performance Metrics Alignment: Improved operational transparency by aligning key performance indicators with regional benchmarks, creating a cohesive and thorough evaluation framework.• Ad-Hoc Analysis and Reporting: Provided immediate, data-driven insights for ad-hoc requests, supporting strategic decisions and operational modifications in a dynamic e-commerce setting.

Yangon, Myanmar

• Act as the product owner of the data warehouse on Microsoft Azure covering the evaluation of design and operational cost-benefit analyses within systems, resulting in enhanced data processing capabilities and a 50% reduction in the average time taken to complete report requests.• Collaborated with different stakeholders to gather, organize, and analyze data from various sources, including internal databases, external systems, and spreadsheets, and to build data pipelines to integrate them into the data warehouse.• Designed, built, and launched collections of sophisticated data models (via Power BI data flows) and visualizations (via Power BI reports) that support multiple use cases across different teams.• Optimized pipelines, dashboards, frameworks, and systems to facilitate the easier development of data artifacts.• Project Highlightso Customer segmentation - Utilized machine learning to build predictive data models for differentiating between business and personal customers, improving targeting accuracy. The project yielded a 35% increase in cross-sell and up-sell rates.o Voice of Customer (VoC) - Created an MVP version of a CRM system under the Voice of Customer (VoC) initiative, gathering, cleansing, and categorizing all incoming customer touchpoints (unstructured) data to gain better customer insights. This resulted in a 25% decrease in resolution time and a 20% decrease in the number of tickets filed due to early discovery of issues.o Data Remediation with Persona - Collaborated with the CX team, identifying customer personas utilizing the customer data to improve risk profiling.o Self-serve data marts - Developed and maintained the collection of data marts via Power BI data flows for the business users to connect and leverage the drag and drop function of Power BI upon loading the data. Created the training materials for how to connect and use the data marts. The project resulted in a 40% reduction in ad-hoc report requests.

Yangon

• Identification of data sources and integration to the data warehouse.• Exploratory data analysis for routine reports generation and product and feature developments. • Automation of the operations procedures for newly launched products. • Building of data models including regression for predictors to default loan prediction and clustering for customer segmentation.• Project Highlightso SMART Credit - managed the development and the product launch of the first data-driven credit score-based unsecured lending solution with Experian. Awarded the Best Data and Analytics Initiative Program by The Asian Banker, 2019. Used Experian's Power Curve for delinquency analysis.

Yangon

• Identification of data sources and integration to the data warehouse.• Exploratory data analysis for routine reports generation and product and feature developments. • Automation of the operations procedures for newly launched products. • Building of data models including regression for predictors to default loan prediction and clustering for customer segmentation.

Remote

Project: Bill & Melinda Gates Foundation - Women's Livelihoods: The Business Case for Scaling Microfinance in Africa Role & Responsibilities:• Provided data analysis services for a project funded by the Bill & Melinda Gates Foundation, subcontracted through MSC Global Consulting. • Supported financial institutions in Kenya and Uganda in developing data-driven strategies to enhance financial products for low-income entrepreneurs.• Led the creation of analytical tools and dashboards to monitor customer behavior and impact, ensuring alignment with the project's goals.

Washington, United States

MFI Digitization Workstream• Assisted the team in the development of an extensive library of dashboards within the assessment framework, facilitating efficient data visualization and analysis.• Established comprehensive protocols for each dashboard, guiding MFIs through the process of data identification, extraction, warehousing, analytics, and reporting, thereby enhancing data management and utilization.• Carried out initial assessments and crafted workplans for each MFI, subsequently developing tailored workplans to measure these values effectively.• Provided continuous support to MFIs throughout the implementation of their respective workplans, ensuring adherence to best practices and facilitating the achievement of set objectives.• Consolidated findings for each MFI, contributing to the publication work on the topic of value-focused impact measurement.Platform Workers Project• Led the development of a measurement framework by identifying relevant KPIs and presenting them in the dashboards, resulting in a structured and comprehensive evaluation system.• Assisted and guided the participating platforms by managing data identification, extraction, warehousing, analytics, and reporting, resulting in an efficient and streamlined data processing pipeline.• Developed the establishment of protocols and guided the participating platforms by standardizing procedures for data identification, extraction, warehousing, analytics, and reporting, resulting in consistent and quality data handling across platforms.• Developed initial insights by analyzing key patterns, trends, correlations and relationships that emerged among worker segments, resulting in valuable insights to support strategic decisions.

Myanmar

• Led the implementation of a project to measure Return on Investment (ROI) using lead tracking metrics, incorporating ongoing monitoring for data-driven decision making.• Conducted continuous monitoring of customer behavior on digital products using Google Analytics, providing valuable insights for product enhancement and targeted marketing.• Led a research project identifying potential and existing trends in customer behavior, contributing to the development of effective marketing strategies.• Acted as product owner in new product development, ensuring alignment with market needs and company objectives.• Designed a customer segmentation strategy, developing distinct sales approaches for each segment while identifying cross-selling and up-selling opportunities.• Improved operational processes by analyzing and optimizing the workflow among sales, finance, and operations departments, leading to increased efficiency and collaboration.

Central Singapore

• In charge of preparing the reports and presentation to the management on both regular and ad-hoc basis.• Checking of documentation with regard to the invoices received from suppliers and contact person-in-charge from operations or purchasing department if the documents required were not in complete set.• Assisting in accounts closing matters and payment cycle.• Individual Vessel’s Closing and Crews’ Payment Matters.

Central Singapore

• In charge of preparing the reports and presentation to the management on both regular and ad-hoc basis.• In charge of the e-filing (paperless) project, from proposal to the implementation and took part of establishing payroll function in its initial planning stage.• Checking of documentation with regard to the invoices received from suppliers and contact person-in-charge from operations or purchasing department if the documents required were not in complete set.• Assisting in accounts closing matters and payment cycle.• Liaising with the bank officers to keep up to date with the exchange rates and negotiate the exchange rates for hedging of the funds with regard to payments in foreign currencies.• Individual Vessel’s Closing and Crews’ Payment Matters.• Liaising with subsidiary office in Mumbai, India to ensure that monthly reports are received on time and to request any ad-hoc reports required by the management.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts (Honors), Accounting, Second Class Upper Division