Kayshla Jimenez Email & Phone Number

5700 S. Dusable Lake Shore Drive, Chicago, IL 60637

• As a Guest Engagement Representative at the Museum of Science and Industry (MSI), I played a pivotal role in delivering exceptional visitor experiences and fostering a deeper appreciation for science and innovation. My.
• Visitor Assistance: Acted as a primary point of contact for guests, providing friendly and informative assistance regarding exhibitions, events, and facilities.
• Exhibit Interpretation: Facilitated interactive demonstrations and presentations to enhance understanding of scientific concepts and encourage engagement with museum exhibits.
• Educational Outreach: Engaged with school groups and families, delivering educational programming tailored to various age groups and learning styles.
• Customer Service Excellence: Maintained a welcoming and inclusive environment by actively listening to visitor feedback, addressing concerns promptly, and going above and beyond to exceed expectations.
• Crowd Management: Effectively managed crowd flow during peak visitation times to ensure a safe and enjoyable experience for all guests.

• Compiled data through organization and coding daily return mail. Total: 14,579
• Compiled Excel worksheet
• Familiar with IBS insight and Image Center

Chicago, Illinois, United States

• As a Digital Ambassador at Bank of America, I served as a frontline representative for the bank's digital banking platforms, guiding customers through the adoption and utilization of online and mobile banking services..
• Customer Education: Educated bank customers on the features and functionalities of Bank of America's digital banking platforms, including online banking, mobile banking app, and digital payment solutions.
• Onboarding Assistance: Assisted customers with the setup and activation of digital accounts, providing step-by-step guidance on account registration, security settings, and navigation of online banking tools.
• Troubleshooting Support: Addressed customer inquiries and technical issues related to digital banking services, troubleshooting problems and providing solutions to ensure a seamless user experience.
• Promotion of Digital Tools: Proactively promoted the benefits of digital banking tools such as mobile check deposit, bill pay, and budgeting apps, encouraging customers to leverage these resources to manage their.
• Feedback Collection: Solicited feedback from customers regarding their digital banking experiences, gathering insights to identify areas for improvement and inform product development initiatives.My experience as a.

• As a Campus Ambassador for Pearson, a global leader in education and publishing, I served as a liaison between the company and my university community, contributing to the promotion of Pearson's products, services, and.
• Work with PCA's within the United States on monthly projects and gathering information
• Promoting current and future Pearson technology products
• Creating events, activities, and opportunities to help students navigate through how to use Pearson products
• Collecting feedback from students using surveys, interviews, focus groups, and improving user experience
• Leading demos and presentations on latest Pearson technologies and advancements

• As a Digital Ambassador at Bank of America, I served as a frontline representative for the bank's digital banking platforms, guiding customers through the adoption and utilization of online and mobile banking services..
• Customer Education: Educated bank customers on the features and functionalities of Bank of America's digital banking platforms, including online banking, mobile banking app, and digital payment solutions.
• Onboarding Assistance: Assisted customers with the setup and activation of digital accounts, providing step-by-step guidance on account registration, security settings, and navigation of online banking tools.
• Troubleshooting Support: Addressed customer inquiries and technical issues related to digital banking services, troubleshooting problems and providing solutions to ensure a seamless user experience.
• Promotion of Digital Tools: Proactively promoted the benefits of digital banking tools such as mobile check deposit, bill pay, and budgeting apps, encouraging customers to leverage these resources to manage their.
• Feedback Collection: Solicited feedback from customers regarding their digital banking experiences, gathering insights to identify areas for improvement and inform product development initiatives.My experience as a.

181 W. Madison St.

• Review of relevant current events
• Administrative Tasks
• Baseline reviews for banking sectors

Chicago, Illinois, United States

• As a Graphic Design Intern at the Chicago Park District, I had the opportunity to contribute to the visual identity and communication efforts of one of the largest municipal park systems in the United States. This role.
• Design Collateral Creation: Produced visually appealing and effective design collateral, including event posters
• Brand Consistency: Ensured consistency in design elements, typography, and brand guidelines across various communication materials to maintain a cohesive visual identity for the Chicago Park District.
• Digital Media Development: Designed engaging content for digital platforms, including social media graphics, website banners, and email newsletters, to enhance online presence and attract a diverse audience.
• Collaborative Projects: Collaborated with cross-functional teams, including marketing, programming, and event planning, to conceptualize and execute design solutions that effectively communicated key messages and.
• Feedback Incorporation: Actively participated in design critiques and incorporated feedback from supervisors and colleagues to refine designs and continuously improve the quality of deliverables.My internship.

Education record

Education record

Senior Program

•Attended and participated in a 7-week workforce development training •Participated in networking events made up of local professionals.

High School Diploma, General Studies, 12Th Grade

Activities and Societies: •Student Council - Part of planning & organizing Prep Rally and Homecoming Events, Acted as a positive role.