Director, Software Support Management
Current
Jan 2024 - Present
AeroLeads people directory · profile
Kay Chen Email & Phone Number
Director, Software Support Management
at
Certara
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Director, Software Support Management
Location
Philadelphia, Pennsylvania, United States
Company size
Who is Kay Chen? Overview
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Quick answer
Kay Chen is listed as Director, Software Support Management at Certara, a with 829 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Kay Chen.
Kay Chen previously worked as Service Operations Manager at Syapse and Service Operations Team Lead at Syapse. Kay Chen studied at Itt Technical Institute-King Of Prussia.
Company email context
Email format at Certara
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Certara
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Profile bio
About Kay Chen
As a Service Operations Manager at Syapse, a leading healthcare technology company, I coordinated all aspects of service operations for support teams, ensuring that they performed to their best ability and provided excellent service experiences to customers. I was forward-thinking and focused on supporting cross-functional teams to increase productivity and customer satisfaction, contributing to the success of projects and driving business growth.With 13 years of experience in the healthcare technology industry, I have developed strong leadership and interpersonal skills, as well as analytical and problem-solving abilities. I graduated from ITT Technical Institute-King of Prussia with a degree in 2010, and since then I have advanced my strategic plans and skills in various roles, such as a Lead Data Support Engineer and a Service Operations Team Lead at Syapse. My objective and desire is to leverage my expertise and passion for healthcare technology to make a positive impact in the field.
Current workplace
Kay Chen's current company
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Certara
5 roles
Kay Chen work experience
A career timeline built from the work history available for this profile.
Service Operations Manager
Coordinate all aspects of service operations for support teams to follow to ensure that everyone performs to their best ability and provides the excellent service experiences that customers expect and desire.
Jun 2022 - Oct 2023
Service Operations Team Lead
Mar 2022 - Jun 2022
Lead Data Support Engineer
Jul 2018 - Mar 2022
Analyst Ii
KBM Tier II analyst. Primary focus is with templates, documents, and workflow.
Jun 2014 - Jul 2018
Team & coworkers
Colleagues at Certara
Other employees you can reach at certara.com. View company contacts for 829 employees →
BT
Brenda Taylor
Colleague at CertaraSan Diego Metropolitan Area, United States
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PC
Peggy Chambers
Colleague at CertaraOxford, Pennsylvania, United States
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JM
Jf Marier
Colleague at CertaraMontreal, Quebec, Canada
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DP
Danielle Pillsbury
Colleague at CertaraDuluth, Minnesota, United States
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MP
Marc Presler
Colleague at CertaraBoston, Massachusetts, United States
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MA
Mary Ashley Garcia
Colleague at CertaraBataan, Central Luzon, Philippines
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LL
Liaoliao Li
Colleague at CertaraCincinnati Metropolitan Area, United States
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BJ
Benjamin Jones
Colleague at CertaraSt Louis, Missouri, United States
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MZ
Michelle Zucco
Colleague at CertaraWilmington, Delaware, United States
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CP
Chris Pollard
Colleague at CertaraNether Alderley, England, United Kingdom
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Brenda Taylor
Colleague at CertaraSan Diego Metropolitan Area, United States
View →
PC
Peggy Chambers
Colleague at CertaraOxford, Pennsylvania, United States
View →
JM
Jf Marier
Colleague at CertaraMontreal, Quebec, Canada
View →
DP
Danielle Pillsbury
Colleague at CertaraDuluth, Minnesota, United States
View →
MP
Marc Presler
Colleague at CertaraBoston, Massachusetts, United States
View →
MA
Mary Ashley Garcia
Colleague at CertaraBataan, Central Luzon, Philippines
View →
LL
Liaoliao Li
Colleague at CertaraCincinnati Metropolitan Area, United States
View →
BJ
Benjamin Jones
Colleague at CertaraSt Louis, Missouri, United States
View →
MZ
Michelle Zucco
Colleague at CertaraWilmington, Delaware, United States
View →
CP
Chris Pollard
Colleague at CertaraNether Alderley, England, United Kingdom
View →
1 education record
Kay Chen education
-
Itt Technical Institute-King Of Prussia
FAQ
Frequently asked questions about Kay Chen
Quick answers generated from the profile data available on this page.
What company does Kay Chen work for?
Kay Chen works for Certara.
What is Kay Chen's role at Certara?
Kay Chen is listed as Director, Software Support Management at Certara.
Where is Kay Chen based?
Kay Chen is based in Philadelphia, Pennsylvania, United States while working with Certara.
What companies has Kay Chen worked for?
Kay Chen has worked for Certara, Syapse, and Nextgen Healthcare.
Who are Kay Chen's colleagues at Certara?
Kay Chen's colleagues at Certara include Brenda Taylor, Peggy Chambers, Jf Marier, Danielle Pillsbury, and Marc Presler.
How can I contact Kay Chen?
You can use AeroLeads to view verified contact signals for Kay Chen at Certara, including work email, phone, and LinkedIn data when available.
What schools did Kay Chen attend?
Kay Chen studied at Itt Technical Institute-King Of Prussia.
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