As a Service Operations Manager at Syapse, a leading healthcare technology company, I coordinated all aspects of service operations for support teams, ensuring that they performed to their best ability and provided excellent service experiences to customers. I was forward-thinking and focused on supporting cross-functional teams to increase productivity and customer satisfaction, contributing to the success of projects and driving business growth.With 13 years of experience in the healthcare technology industry, I have developed strong leadership and interpersonal skills, as well as analytical and problem-solving abilities. I graduated from ITT Technical Institute-King of Prussia with a degree in 2010, and since then I have advanced my strategic plans and skills in various roles, such as a Lead Data Support Engineer and a Service Operations Team Lead at Syapse. My objective and desire is to leverage my expertise and passion for healthcare technology to make a positive impact in the field.