Kay Tolbert Email & Phone Number

I currently create fashion Jewelry,that is unique and stylish.

Coordinate and documenting complete project details related to the installation of ATM machine at remote sitesManage project information, utilizing Access database and Excel spreadsheetsProvide support and troubleshooting information to field technicians during installation as well as providing software support with Base 24Maintain constant contact and reported installation issues to project managers for resolution

Providing Daily, Weekly and Monthly SettlementProvide Reconciliation Support for ATM transactionPrepare , analyze and select methods of presenting various dataCalculate Adv Functionality/Wells Fargo Vault Settlement Amounts for Daily WireSend Monthly Wire RequestWrite Procedure for daily, weekly, monthly dutiesResearch and correct inconsistent dataCommunicate trends of on going issuesRenew deposits regularlyEmail CO-Op Suspense Amounts for Wells Fargo Update Interchange Schedule for 7-11Track Interchange Network FeesFrequent contact with other outside the work groupUtilize multiple daily reports to transmit to settlement outcome Participate in regular meetings with team members to review status and to jointly resolve issues.Collaborate with team members on continuous process improvement and innovation.Ability to navigate multiple applications

Monitor Terminal Errors and Transactions Work on the Postilion databaseRun queries Manager and Monitor ATM activityWrite instructions to guide Data Integrity personnel to effectively send Site Helpdesk ticketsWork with other Analysts to improve and streamline the operations processing.Analyze and help resolve any escalated technical incident occurring on systemsTrouble shoot daily issues that occur with the ATM and databaseSend commands to ATM's using Microsoft SQL Server ManagementEnsure accuracy of appropriate system documentation. Add, Change and Delete ATM Profiles from the DatabaseAssist with database upgradesAbility to navigate multiple applications

1st line client contact for ATM servicing Meet with Management monthly to provide account updatesSubmit detailed end of month reports for each client accountMaintain and distribute cash schedules for the customer Lead and Participate regular scheduled conference calls with clientsRespond to customer, manufacturer, and branch inquiries. Communicate issues and provide field support toward resolution on all aspects including cash, balancing/settlement, and problems encountered on siteMaintain and distribute procedures to field personnel; educate field personnel on customer requirements and processes; coordinate and communicate with field personnel to ensure all operational changes are known and completed; communicate contract requirements and customer expectations to field personnel. Review and research customer claims according to defined process. Determine whether Brink's will honor customer's claims; submit to Regional management when necessary.Investigate daily issues from Reconciliation Dept.; call branch to investigate overages/shortages.Receive and monitor installs and de-installation information from customers.Ability to navigate multiple applicationsFTP end of day reports

Bachelors Of Science, Business Administration

115 credit hours including: Financial Accounting, Managerial Accounting, Finance

Bachelors, Business

Bachelors of Science: Business Administration, DeVry University (June 2010) , 115 credit hours including: Financial Accounting.