Kay Wakeham Email & Phone Number

New York, New York, US

• Recently joined the Enterprise Workforce Management Skills Design and Implementation team. Bringing my prior experience as part of Citi Shared Services leading a global team in skills profile creation, proficiency.
• Co-lead skills profile creation and assessment for critical business roles.
• Partner with business/function SMEs to design and execute processes.
• Lead working team to drive participation to 90% minimum requirement.
• Integrate skills-based approach into other HR talent-related processes.

New York, New York, US

• Supported learning and development initiatives for Citi's 80,000 plus Operations and Technology employees across three businesses: Enterprise, Institutional Client Group, and Private Banking and Wealth Management:
• Drove training solutions to support execution of business priorities.
• Transformed virtual career development program to online for mass delivery.
• Augmented virtual career development program with job shadowing.
• Engaged and developed senior managers to serve as job shadow hosts.

New York, New York, US

• Steered strategy, plan, and executed various talent, learning, and culture initiatives for Citi's 20,000 plus Enterprise Operations and Technology employees.
• Standardized various talent programs across EO&T businesses.
• Directed strategy, design, and delivery of career development program.
• Enlisted and developed senior managers to serve as career coaches.
• Steered strategy, design, and execution of leadership development.
• Developed strategy and design for executive reverse mentoring program.

New York, New York, US

• Served as global talent manager within Citi’s Shared Services organization, supporting 1000+ Information Security professionals.
• Directed global team in development and implementation of talent strategy.
• Served as advisor and extended member of senior leadership team.
• Partnered with SMEs and managers to identify role-based skills by function.
• Guided team in development and execution of skill-based assessment.
• Led team in skills gap analysis and development of skills-based training.

Cincinnati, Ohio, US

• Developed a business-consulting firm through marketing, public speaking, and relationship building in South Texas business and human resources community.
• Launched client consulting firm in business and HR community.
• Coached leaders of small to large firms on talent strategy and performance.
• Utilized ATD HPI model to identify gaps and execute solutions to drive performance.
• Drove culture of empowerment among directors in large aeronautics firm.
• Launched Strategic Manager program in firm with goal attainment increase of 80%.

Basking Ridge, NJ, US

Served in various group manager roles in new product development, account management, operations planning, and business marketing.