Kazeem Sanni Email and Phone Number

• Assist EIRs in coordinating, driving Corporate Governance, and directing Effective Compliance and Operational Risk Management at the Business unit level.• Support the CTO as the Risk Owner (“RO”) of Technology, and Data Protection and Data Security in accordance with the Risk Management Framework.• Effective management of Operations Risk within the business unit including ensuring the proper functioning of embedded and periodic controls.• Implement controls within the EIR to meet all regulatory and internal policy requirements.• Assist in the design of effective process controls, policies, and procedures where there are material risks of process control failure.

• Collaborate with FinTechs, expanding the startups’ ecosystem by 50%.• Implement business processes for packaging & delivery, increasing efficiency. • Oversee startup creation and maintenance, reducing operational costs by 30%.• Build MVP for onboarding & transaction processing app, increasing downloads.• Manage virtual & wallet account services, achieving 95% customer satisfaction.• Lead high-profile projects, delivering solutions that exceeded client expectations.

• Managed multiple digital platforms, ensuring seamless integration.• Mitigated industry-wide risk with NIP settlement process automation.• Led team managing platform-based digital solutions for FinTechs and OFIs.• Expanded product offerings to OFIs and FinTechs, increasing growth by 34%.• Achieved 367% revenue growth between 2021 and 2023 through sales strategy.• Automated NIP settlement, mitigating industry-wide risk & ensuring compliance.

 Manages the team in charge of platform based Business and the digital solutions hub for FinTechs and Other Financial Institutions (OFIs), automation of manual service delivery process for business clients, and expansion of product offerings to OFIs and FinTechs• Drive Strategic collaboration with Key Fintechs, OFI, and Service providers in the industry• Deliver tailored solutions to customers and partner institutions to meet their banking needs and help drive their operational efficiency which includes asset and liability-generating products and services.• Provide mentorship to the team on the strategy to achieve long, medium, and short terms objectives of the organization as it applies to the One Direct team.• Work with various stakeholders to ensure product offerings are in line with the objectives of the regulators and internal units of the bank• Oversaw the collaborations and partnerships with FinTechs, Development Finance Institutions, and other players in the Financial Institutions' ecosystem

• Developed technology-driven products, enhancing customer portfolio.• Optimised working capital management, lengthening payable days by 15%.• Delivered bespoke financial solutions for corporate sellers and distributors.• Led team developing innovative product suites, driving 25% business growth.• Collaborated with FinTechs & finance institutions, expanding bank's ecosystem.• Enhanced the bank's product offerings, driving innovation and business growth.

• Product development to meet the needs and requirements of various banking clients• Overseeing and managing various Banking Applications of OFIs and other related products and services within the Correspondent banking space of Digital Channels unit• Work with Stakeholders to identify and frame customer requirements and translate the Business requirements into successful Correspondent Banking Platform integration and implementation.• Work with various Project Managers to ensure that Projects are delivered on-Time, on-Budget and Within Scope, while guaranteeing revenue assurance post implementation.• Coordination of the integration process with various Internal and external stakeholders such as Switch companies, IT units, Processor teams etc.• Writing of Business Cases and Cost-Benefit Analysis for the various projects and customer requests.• Grow portfolio profitability through the utilization of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels etc.• Proactively and timely identifies potential problem accounts and formulates appropriate risk mitigating strategies• Development of strategies towards improving the process and technology utilization on the various platforms• Implement various operational, risk, technical and sales strategies and processes towards improving the platform while adhering to regulatory standards.• Created system-based platforms, boosting customer acquisitions and revenue.• De-risked settlement risk for OFIs, enhancing their financial reach and stability.• Conducted market research & competitor analysis, informing product decisions.• Developed financial products and services for OFIs, increasing adoption by 40%• Onboarded & sold digital services to MFBs, expanding customer offerings by 25%• Contributed to a back-to-back asset structure, actualizing a portfolio value of over $ 1 million.

• Engagement of various stakeholders both internally and externally in the requirements gathering, setup, delivery and utilization drive of various e-business solutions and services• Asses needs and challenges of clients and recommend specific solutions to resolve their challenges as well as satisfy their requirements.• Implementation of concurrent projects and products, ensuring projected timelines and objectives are met• Conduct role-based channel training to clients• Ensure seamless integration of new scheme into business with minimal or no disruption in the operational running of client’s business• Serve as post implementation point of contact to the client, ensuring ease of use of solution implemented as well as handling post implementation issues• Works with product team to provide recommendations for product and support improvements• Provide customers with detailed instructions and adequate support on products and services both during and post implementation phase.• Provide expert guidance to address critical and/or outstanding issues impacting the implementation process.• Report generation for operational, monitoring and MIS purposes.

• Setup, profiling and maintenance of branches and users on e-channels• Provision of technical support to branches and users• Resolution of posting and configuration issues on various applications• Liaison officer between bank, its clients and vendors on different issues• Implementation of new products and services• Report generation for Operational and MIS decision purposes• Assist branches on Operational procedures for various transactions• Monitoring of access to various applications• Ensure seamless processing of all daily transactions on a range of applications

• Generate Data, reports and analytics on customer experience,• Identify market trends based on data generated and analyze same• Recommends potential products or services to customer by collecting and analyzing customer needs.• Carry-out surveys on customer experience and provide report.• Provides project management and advisory services on channels initiatives and projects• Assists in the promotion of products and services via various electronic channels.• Contributes to the profitability and growth of electronic channels by selling and maintaining services which are customer focused and support the banks strategic growth and objectives• Trouble shooting on customer’s complaints and resolving same as authorized• Up and Cross sell the bank’s products and services to call-in customers to grow market share• Creates internal awareness and knowledge sharing for Relationships Officers and other members of staff on E-Banking Channels to ensure adoption and increase sales.• Handhold customers through the on-boarding process on the bank’s products and services, functionalities, features and competitive advantage

• Approach customers with the aim of winning new business• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.• Sell, Cross-sell and Upsell the bank’s products to ensure favorable market response and optimum build-up of revenue.• Follow up customers with dormant accounts, convince to resume dealings with the bank.• Implement marketing strategies / programs laid out by the bank to boost profit.• Listen to customer requirements and present appropriate solutions to make a sale.• Achieve set deposit targets / Contributions by acquiring business / investment deals from Individuals and Corporate entities.• Prepare documentation on the creation of risk assets to drive growth and profitability of customers.• Perform other related duties as assigned by the Business Manager.

• Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals, Cash checks• Acceptance and processing of all Legal Tenders• Processing of transfer request• Reconciliation of internal accounts and Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.• Assist in ordering, receiving, verifying, and distributing cash.• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.• Maintains the highest level of confidentiality with all information obtained• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers• Comply with all department and company policies, procedures and regulations.• Other adhoc functions as assigned