Karan Batth, Mba Email & Phone Number

Vancouver, Bc, Ca

Greater Vancouver, British Columbia, Canada

· Make outbound sales calls to prospective and existing customers.· Handle inbound customer inquiries and convert them into sales opportunities.· Build and maintain strong customer relationships.· Meet and exceed sales targets and performance metrics.· Maintain accurate records of customer interactions and sales activities in our CRM system.· Stay updated on product knowledge and company policies to provide accurate information to customers.

Greater Vancouver Metropolitan Area

- Follows merchandising standards and practices. Aligns product, collects and returns stray items, stocks to maintain high product levels.- Communicates with supervisors and managers to determine merchandising plan and priorities. Writes list of products to be brought from steel, by forklift driver, for stocking.- Uses box knife to cut boxes for display/accessibility of product and to cut twine or shrink-wrap from pallet. Wraps or ties and tags pallets to be returned to steel.- Stocks opened cases on shelves. Moves and positions pallets of merchandise using manual pallet jack. Stacks product from partial pallets onto full pallets.- Creates computer-generated signs. Observes and ensures correct product signage. Marks unmarked product with item number using marking gun.- Sets up display models, assembling as necessary. Modifies displays for safe handling by members, e.g., bolting heavy equipment, taping blade edges. Follows all safety and security procedures.- Pulls loose cardboard and slip-sheets from floor. Clears sales floor of debris and sweeps. Removes empty pallets from the sales floor. Operates cardboard bailer and trash compactor. Rewraps loose product using shrink-wrap machine.- Provides prompt and courteous member service. Helps members to load large items into their cart, directs members to products, relates product status knowledge.- Assists in other areas of the warehouse as necessary.

Surrey, British Columbia, Canada

- Automobile Sales- Customer Acquisition- Digital Marketing- Lead Generation- Advertising- Negotiation- Customer Service- Customer Experience Management - Customer Relationship Management

Greater Vancouver, British Columbia, Canada

• Provide a high level of visible, overt presence to prevent loss (theft) and safety issues• Help drive a low risk culture and contribute to shortage reduction efforts by providing a visible presence on the sales floor• Customer Service• Maintain Physical Security of the store• Assist leadership in proper handling of escalated customer situations• Assist Asset Protection Coordinators during external shoplifting apprehensions• Collect and communicate loss and safety related intelligence, to Store and Asset Protection leaders• Create and maintain awareness by promoting available resources to your business partners (Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, Safety trainings, etc.).• Promote and support awareness of store safety standards, in relation to security and safety procedures (Code Adam, active threat, emergency procedures, downtime boxes, equipment, etc.).

Burnaby, British Columbia, Canada

- Customer Service- Customer Relationship Management- Inbound Call Management- Retail Sales- Styling- Cashier / Transaction Management- Cash Handling- Customer Onboarding- Online Order Fulfillment- KYC Check- In-Store Order Pick-up- Merchandise Stock Management- Return & Refund Processing

Mumbai, Maharashtra, India

Corporate Loan Operations:● Client Relationship Management● Customer Service● Employee Satisfaction● Regulatory Reporting (Reserve Bank of India)● Risk & Control● Performance Management● Training and Coaching● Operational Governance● Project Co-ordination● Service Level Management

Pune, Maharashtra, India

● Transition Customer Support & PTP Operations as part of the F&A vertical for North America● Manage Client Relationship & ensure Customer Satisfaction● Support the Client with their queries, concerns and accommodate their requests/suggestions, where feasible/required● Deliver an exceptional Customer/Client experience and create a lasting impression● Maintain a repository of project documents & artefacts for internal & external audits● Drive closure for Risk & Compliance audit observations as per the remediation plan● Identify, mitigate, report & manage risks/issues for the project(s)● Monitor progress and drive closure of UAP along with procurement of the necessary Bank Tokens● Liaise with Client for review & approval of Standard Operating Procedure (SOP) documents● Liaise with rebadged employees to schedule the knowledge transfer & assessments● Liaise with the Delivery team for adherence to the transition plan & timelines● Liaise with the PMO team to track and close project & contractual deliverables● Drive daily, weekly and monthly governance calls with internal & external project team● Publish daily/weekly project health reports to the internal and external stakeholders● Ensure stability of the transitioned operations & complete a formal handover to the Delivery team

Pune, Maharashtra, India

● Transition Banking, Cards, Insurance, Mortgage & InfoSec BPO projects● Maintain a repository of project documents & artefacts for internal & external audits● Manage client/partner relationships & maintain an internal & external VOC score of >4.5 out of 5● Effectively communicate & coordinate with internal & external stakeholders/clients● Monitor the performance of projects in transition & share weekly updates with the management & clients● Assign & ensure adherence to the overall project timelines by the project team● Complete report-outs internally & externally on completion of transitional phases● Stabilize operations of offshored projects within SLK & complete a formal handover to Operations

Pune, Maharashtra, India

Pune, Maharashtra, India

● Project Management (Automation – US Mortgage) – Responsible for complete management through Project Life-Cycle which includes; but is not limited to, team co-ordination, resource management (procurement & allocation) and Identification of alternative market opportunities● Service Delivery Management– Ensuring the Process/Project meets all the Service Levels/Target Dates (Toll- Gates) as per the Client/Market expectations and/or as agreed upon● Stakeholder Management – Coordinating with all the stakeholders who are responsible for contributing towards the completion of tasks and/or meeting certain Toll-Gates/Deadlines/Service Levels to ensure project timelines adherence● Timeline Management – Conducting a realistic & practical assessment of the various phases of a projects and the tasks involved to ascertain the timelines that need to be assigned to each of them with the aim to ensure overall completion on the target date. This also includes restructuring and/or remapping of tasks/phases/timelines/completion dates basis current factors that may alter the completion date, while keeping all the stakeholders apprised of the changes● Client/Partner Relationship & Experience Management – Communicating with our existing/potential clients/partners on a daily basis and keeping them apprised with the current affairs of the project and understanding their perception on the current progress, their feedback and/or suggestions, concerns and/or grievances and working with them to enhance their overall experience of conducting business/partnering with SLK

Pune, Maharashtra, India

Managed Customer Service Operations with a team size of 73 full time employees (68 team members & 5 team leads) for the Commercial Banking Email Support division of Fifth Third Bank, split across 2 locations:• Operations Management• Client Relationship Management & Experience Management• Service Delivery• Front Line Leadership Management• People Management• Business Mining• Procuring New Business• Talent Display• Transitioning of New Projects• Revenue Forecasting, Generation & Management• Billing and Invoicing• Appraisal & Incentive Management• BCP Maintenance & Management• Preparation of Monthly & Quarterly Business Reviews (Internal & External)• Drafting and Amendment of Statement of Work (SOW) and Letter of Engagement (LOE)

Pune, Maharashtra, India

Managed Customer Service Operations with a team size of 73 full time employees (68 team members & 5 team leads) for the Commercial Banking Email Support division of Fifth Third Bank, split across 2 locations:• Operations Management• Client Relationship Management• Client Experience Management• Service Delivery• Front Line Leadership Management• People Management• Business Mining• Procuring New Business• Talent Display• Transitioning of New Projects• Revenue Forecasting, Generation & Management• Billing and Invoicing• Appraisal & Incentive Management• BCP Maintenance & Management• Preparation of Monthly & Quarterly Business Reviews (Internal & External)• Drafting and Amendment of Statement of Work (SOW) and Letter of Engagement (LOE)

Pune, Maharashtra, India

Managed Customer Service Operations with a team size of 11 full time employees for the Consumer Banking Email Support division of Fifth Third Bank:• Customer Service & Experience Management• Hiring of Frontline Associates• Team Management• Process Management• Training & Upskilling Associates• Quality Monitoring and Coaching• Client Relationship Management• Identifying New Business Opportunities

Pune, Maharashtra, India

Set-up & managed Customer Service Operations with a team size of 6 full time employees for the Consumer Banking Email Support division of Fifth Third Bank:• Customer Service & Client Experience Management• Hiring of Frontline Associates• Team Management• Process Management• Training & Upskilling Associates• Quality Monitoring and Coaching• Client Relationship Management• Identifying New Business Opportunities

Mumbai Area, India

• Induction of new hires advisors into the company and processes. Responsible for cordination between teams and delivery of content including- compliance, code of conduct, PMS, health and safety etc.• Delivery of core training for processes in BFSI, Retail, Travel and Utilities processes covering customer service, order taking, collections and helpdesk nature of jobs• Training on improving speech ability through modules like Pronunciation, Grammar, Speaking clearly, Intonation, Sentence construction, Word stress; etc.• Training on skills required for providing world class customer service; depending on the nature of the process, such as Building Rapport, Negotiation, Sales, Responding appropriately and Empathy to name a few• Exceptionally proficient in delivery of cultural training modules, that help bridge the gap between 2 cultures - UK/US/Australia & India

Mumbai, Maharashtra, India

• Worked for Barclays’ (UK’s leading bank) credit card customer service process, to maintain the Net Promoter Score benchmarks and improve the overall customer experience by improving the quality of customer service delivered by front line customer service representatives• Conducting regular metric reviews to identify areas of improvement, with reference to communication & customer satisfaction/experience, to assess the quality of customer service delivered • Supporting all batches in the On-The-Job-Training phase on behavioural and communication parameters • Monitoring calls for the bottom quartile performers and providing timely feedback • Conducting class room refresher sessions, one-on-one coaching sessions, group feedback and buzz sessions on the floor on empathy and delivering world class customer service

Mumbai, Maharashtra, India

- Customer Service- Customer Retention- Telecom Plan Review & Customization- Advice/Suggest plan upgrades/changes basis customer's usage/requirements- Review, Discuss & Explain the Bill(s) to the Customer- Assist with Disputes- Escalation Management (Supervisor Calls)- Promote/Upsell New Handset Plans/Contracts- Retain Customers with Better Plans/Deals to avoid Churn

Mumbai, Maharashtra, India

- Customer Service- Demographic Changes- Promise To Pay (PTP)- Account Update- Information on Mortgage Status/Details- Follow up on Past Due Payments

Mumbai, Maharashtra, India

International Outbound Cold-calling Sales for digital telephone directory ad-space - USA- Made the 2nd highest sale in the organisation- Part of the elite sales team of high performers- Designated closer for other team members- - Outbound Cold Calling Telesales- Attempt to surpass the Gatekeeper and speak with the Decision maker- Brief the Customer about the Telephone Directory Service (similar to 411)- Sign-up customers for a free ad space in Justdial's Online Directory (within 5 mile radius)- Explain our premium service for securing a Top-Listing, in their line of Business- Follow up with Customers at the allotted time to complete the information session- Promote the paid services of Justdial- Close the Sale once the customer has agreed and set them up on a one-time/monthly.yearly subscription plan

Mumbai, Maharashtra, India

Inbound Merchant and Sales Support advisor for Australia’s Cellular Network provider (3Global Services)- Assist store representatives/sales associates with queries/concerns/issues on-behalf of customers- Assist with store only deals/discounts/plans- Assist with technical support/escalations

Mumbai, Maharashtra, India

Inbound Customer Service for American Express Gift Cards and part of the Service Recovery Team to manage customer escalations and supervisor calls.- Trained new hires on the process knowledge - Conducted process refreshers for existing resources- Supervised new hires and contractual employees during peak seasons- Customer Service for American Express Customers- Escalation Management (Service Recovery Team)- Account Validation, Servicing & Demographic Update- Suspend/Block/Unblock Cards- Replace/Reissue Cards- Explain Card Usage- Transaction Review, Information & Status Confirmation- Transaction Dispute Initiation & Assistance

Master Of Business Administration - Mba, Finance, Cgpa 3.58/4.33

Postgraduate Diploma In Management, Retail Management, Cgpa 9.5/10

Bachelor Of Commerce (B.Com.), Accounting And Finance