Karan Batth, Mba Email & Phone Number

Vancouver, BC, CA

Greater Vancouver, British Columbia, Canada

· Make outbound sales calls to prospective and existing customers.· Handle inbound customer inquiries and convert them into sales opportunities.· Build and maintain strong customer relationships.· Meet and exceed sales targets and performance metrics.· Maintain accurate records of customer interactions and sales activities in our CRM system.· Stay updated.

Greater Vancouver Metropolitan Area

- Follows merchandising standards and practices. Aligns product, collects and returns stray items, stocks to maintain high product levels.- Communicates with supervisors and managers to determine merchandising plan and priorities. Writes list of products to be brought from steel, by forklift driver, for stocking.- Uses box knife to cut boxes for.

Surrey, British Columbia, Canada

- Automobile Sales- Customer Acquisition- Digital Marketing- Lead Generation- Advertising- Negotiation- Customer Service- Customer Experience Management - Customer Relationship Management

Greater Vancouver, British Columbia, Canada

• Provide a high level of visible, overt presence to prevent loss (theft) and safety issues
• Help drive a low risk culture and contribute to shortage reduction efforts by providing a visible presence on the sales floor
• Customer Service
• Maintain Physical Security of the store
• Assist leadership in proper handling of escalated customer situations
• Assist Asset Protection Coordinators during external shoplifting apprehensions

Burnaby, British Columbia, Canada

- Customer Service- Customer Relationship Management- Inbound Call Management- Retail Sales- Styling- Cashier / Transaction Management- Cash Handling- Customer Onboarding- Online Order Fulfillment- KYC Check- In-Store Order Pick-up- Merchandise Stock Management- Return & Refund Processing

Mumbai, Maharashtra, India

• Corporate Loan Operations:
• Client Relationship Management
• Customer Service
• Employee Satisfaction
• Regulatory Reporting (Reserve Bank of India)
• Risk & Control

Pune, Maharashtra, India

• Transition Customer Support & PTP Operations as part of the F&A vertical for North America
• Manage Client Relationship & ensure Customer Satisfaction
• Support the Client with their queries, concerns and accommodate their requests/suggestions, where feasible/required
• Deliver an exceptional Customer/Client experience and create a lasting impression
• Maintain a repository of project documents & artefacts for internal & external audits
• Drive closure for Risk & Compliance audit observations as per the remediation plan

Pune, Maharashtra, India

• Transition Banking, Cards, Insurance, Mortgage & InfoSec BPO projects
• Maintain a repository of project documents & artefacts for internal & external audits
• Manage client/partner relationships & maintain an internal & external VOC score of >4.5 out of 5
• Effectively communicate & coordinate with internal & external stakeholders/clients
• Monitor the performance of projects in transition & share weekly updates with the management & clients
• Assign & ensure adherence to the overall project timelines by the project team

Pune, Maharashtra, India

Pune, Maharashtra, India

• Project Management (Automation – US Mortgage) – Responsible for complete management through Project Life-Cycle which includes; but is not limited to, team co-ordination, resource management (procurement & allocation).
• Service Delivery Management– Ensuring the Process/Project meets all the Service Levels/Target Dates (Toll- Gates) as per the Client/Market expectations and/or as agreed upon
• Stakeholder Management – Coordinating with all the stakeholders who are responsible for contributing towards the completion of tasks and/or meeting certain Toll-Gates/Deadlines/Service Levels to ensure project.
• Timeline Management – Conducting a realistic & practical assessment of the various phases of a projects and the tasks involved to ascertain the timelines that need to be assigned to each of them with the aim to ensure.
• Client/Partner Relationship & Experience Management – Communicating with our existing/potential clients/partners on a daily basis and keeping them apprised with the current affairs of the project and understanding.

Pune, Maharashtra, India

• Managed Customer Service Operations with a team size of 73 full time employees (68 team members & 5 team leads) for the Commercial Banking Email Support division of Fifth Third Bank, split across 2 locations:
• Operations Management
• Client Relationship Management & Experience Management
• Service Delivery
• Front Line Leadership Management
• People Management

Pune, Maharashtra, India

• Managed Customer Service Operations with a team size of 73 full time employees (68 team members & 5 team leads) for the Commercial Banking Email Support division of Fifth Third Bank, split across 2 locations:
• Operations Management
• Client Relationship Management
• Client Experience Management
• Service Delivery
• Front Line Leadership Management

Pune, Maharashtra, India

• Managed Customer Service Operations with a team size of 11 full time employees for the Consumer Banking Email Support division of Fifth Third Bank:
• Customer Service & Experience Management
• Hiring of Frontline Associates
• Team Management
• Process Management
• Training & Upskilling Associates

Pune, Maharashtra, India

• Set-up & managed Customer Service Operations with a team size of 6 full time employees for the Consumer Banking Email Support division of Fifth Third Bank:
• Customer Service & Client Experience Management
• Hiring of Frontline Associates
• Team Management
• Process Management
• Training & Upskilling Associates

Mumbai Area, India

• Induction of new hires advisors into the company and processes. Responsible for cordination between teams and delivery of content including- compliance, code of conduct, PMS, health and safety etc.
• Delivery of core training for processes in BFSI, Retail, Travel and Utilities processes covering customer service, order taking, collections and helpdesk nature of jobs
• Training on improving speech ability through modules like Pronunciation, Grammar, Speaking clearly, Intonation, Sentence construction, Word stress; etc.
• Training on skills required for providing world class customer service; depending on the nature of the process, such as Building Rapport, Negotiation, Sales, Responding appropriately and Empathy to name a few
• Exceptionally proficient in delivery of cultural training modules, that help bridge the gap between 2 cultures - UK/US/Australia & India

Mumbai, Maharashtra, India

• Worked for Barclays’ (UK’s leading bank) credit card customer service process, to maintain the Net Promoter Score benchmarks and improve the overall customer experience by improving the quality of customer service.
• Conducting regular metric reviews to identify areas of improvement, with reference to communication & customer satisfaction/experience, to assess the quality of customer service delivered
• Supporting all batches in the On-The-Job-Training phase on behavioural and communication parameters
• Monitoring calls for the bottom quartile performers and providing timely feedback
• Conducting class room refresher sessions, one-on-one coaching sessions, group feedback and buzz sessions on the floor on empathy and delivering world class customer service

Mumbai, Maharashtra, India

- Customer Service- Customer Retention- Telecom Plan Review & Customization- Advice/Suggest plan upgrades/changes basis customer's usage/requirements- Review, Discuss & Explain the Bill(s) to the Customer- Assist with Disputes- Escalation Management (Supervisor Calls)- Promote/Upsell New Handset Plans/Contracts- Retain Customers with Better Plans/Deals to.

Mumbai, Maharashtra, India

- Customer Service- Demographic Changes- Promise To Pay (PTP)- Account Update- Information on Mortgage Status/Details- Follow up on Past Due Payments

Mumbai, Maharashtra, India

International Outbound Cold-calling Sales for digital telephone directory ad-space - USA- Made the 2nd highest sale in the organisation- Part of the elite sales team of high performers- Designated closer for other team members- - Outbound Cold Calling Telesales- Attempt to surpass the Gatekeeper and speak with the Decision maker- Brief the Customer about.

Mumbai, Maharashtra, India

Inbound Merchant and Sales Support advisor for Australia’s Cellular Network provider (3Global Services)- Assist store representatives/sales associates with queries/concerns/issues on-behalf of customers- Assist with store only deals/discounts/plans- Assist with technical support/escalations

Mumbai, Maharashtra, India

Inbound Customer Service for American Express Gift Cards and part of the Service Recovery Team to manage customer escalations and supervisor calls.- Trained new hires on the process knowledge - Conducted process refreshers for existing resources- Supervised new hires and contractual employees during peak seasons- Customer Service for American Express.

Master Of Business Administration - Mba, Finance, Cgpa 3.58/4.33

Postgraduate Diploma In Management, Retail Management, Cgpa 9.5/10

Bachelor Of Commerce (B.Com.), Accounting And Finance