Kim Bennett Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

New Resources Consulting is a leading management and technology consulting firm with offices nationwide. We work with companies—large and small, in a variety of industries—to improve their organizations through technology. We are dedicated to learning about our clients’ businesses and needs to provide the best talent and solutions. Our 20+ year history has prepared us to deliver even the most complex technology solutions with services ranging from strategy to implementation to support.

Louisville, Kentucky, United States

- Install and configure systems including operating systems, software, peripherals, cabling, and other hardware for restaurant POS systems, Office 365, and other enterprise solutions following technical specifications. - Manage service desk ticketing system, documenting and resolving software, hardware, and network issues efficiently. Conduct diagnostics and liaise with vendors and cross-functional teams to troubleshoot complex problems.- Maintain inventory of IT assets and… Show more - Install and configure systems including operating systems, software, peripherals, cabling, and other hardware for restaurant POS systems, Office 365, and other enterprise solutions following technical specifications. - Manage service desk ticketing system, documenting and resolving software, hardware, and network issues efficiently. Conduct diagnostics and liaise with vendors and cross-functional teams to troubleshoot complex problems.- Maintain inventory of IT assets and equipment. - Develop training materials and provide end-user support for hardware/software utilization focusing on restaurant POS applications and Office 365, including multi-factor authentication.- Evaluate systems and recommend upgrades to continuously improve technology performance and capabilities.- Prepare project status reports by collecting, analyzing, and summarizing technical information and trends. Show less

San Luis Obispo, California, United States

Mason, Oh

-Lead diverse teams of customer service associates and conduct performance appraisals, disciplinary actions, hiring/interviewing, and promotions. -Monitor operations through Salesforce to ensure adherence to service level standards and company/department policies and procedures.-Evaluate the quality of customer service associates’ calls from customers and provide feedback to associates on strengths and areas for improvement. Provide guidance and mentoring to newly onboarded team… Show more -Lead diverse teams of customer service associates and conduct performance appraisals, disciplinary actions, hiring/interviewing, and promotions. -Monitor operations through Salesforce to ensure adherence to service level standards and company/department policies and procedures.-Evaluate the quality of customer service associates’ calls from customers and provide feedback to associates on strengths and areas for improvement. Provide guidance and mentoring to newly onboarded team members. -Track and report contact center performance against objectives, goals, quality, and customer satisfaction through Salesforce.-Communicate with clients, vendors, and other departments to ensure quality service delivery and promote a productive and positive relationship with customers.-Approves and implements streamlining opportunities and process improvements with director of operations. Show less

Cincinnati Area, Ky

-Researches, documents, and communicates recurring technical issues. -Facilitates and coordinates Returned Material Authorization (RMA) as necessary. -Perform problem and customer situation management with communication of critical case status to senior leadership. -Provide customer support by assisting in troubleshooting and resolution of technical issues including hardware/software configuration problems, product failures, and technical inquiries.-Processes a… Show more -Researches, documents, and communicates recurring technical issues. -Facilitates and coordinates Returned Material Authorization (RMA) as necessary. -Perform problem and customer situation management with communication of critical case status to senior leadership. -Provide customer support by assisting in troubleshooting and resolution of technical issues including hardware/software configuration problems, product failures, and technical inquiries.-Processes a high volume of customer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.-Tracks and documents inbound support requests to ensure proper notation of customer problems or issues. Show less

Louisville, Kentucky Area

Richmond,Ky