Kim Bennett Email & Phone Number

Louisville, KY, US

New Resources Consulting is a leading management and technology consulting firm with offices nationwide. We work with companies—large and small, in a variety of industries—to improve their organizations through technology. We are dedicated to learning about our clients’ businesses and needs to provide the best talent and solutions. Our 20+ year history has.

Louisville, Kentucky, United States

- Install and configure systems including operating systems, software, peripherals, cabling, and other hardware for restaurant POS systems, Office 365, and other enterprise solutions following technical specifications. - Manage service desk ticketing system, documenting and resolving software, hardware, and network issues efficiently. Conduct diagnostics.

San Luis Obispo, California, United States

Mason, OH

-Lead diverse teams of customer service associates and conduct performance appraisals, disciplinary actions, hiring/interviewing, and promotions. -Monitor operations through Salesforce to ensure adherence to service level standards and company/department policies and procedures.-Evaluate the quality of customer service associates’ calls from customers and.

Cincinnati Area, KY

-Researches, documents, and communicates recurring technical issues. -Facilitates and coordinates Returned Material Authorization (RMA) as necessary. -Perform problem and customer situation management with communication of critical case status to senior leadership. -Provide customer support by assisting in troubleshooting and resolution of technical issues.

Louisville, Kentucky Area

Richmond, KY