Kim Bodemar Email & Phone Number

Los Gatos, Ca, Us

San Francisco Bay Area

Extensive experience cultivating client relationships, ensuring customer success, and navigating complex situations by engaging firsthand with high-level planning, contracts, resource planning, project kickoffs, and unique requests. Manage expectations, address inquiries, and assess customer requirements with intuition and accuracy. Provide strategic direction in monitoring customer satisfaction and industry trends and, based on findings, recommend new projects, operational standards, and customer service procedures. Apply continuous improvement to existing processes. Coordinate day-to-day customer support operations. Manage all project and account managers in the company as well as other team members, implement strategic initiatives, develop best practices, and ensure that budgets, deadlines and standards are met. Lead customer management teams, keep a sharp eye on customer situations, and resolve client issues while complying with service-level agreements. Strategically resource projects, and take an active role in hiring, onboarding, and talent development for client service teams. Offer coaching and mentoring, and enable team for personal growth and client success.

San Francisco Bay Area

Manage Marketing Automation team, funnel strategy, short- and long-term campaigns. Optimize customer journey nurtures and create monthly Cloud for Startups newsletter selecting content contributions, writing copy, optimizing launch performance.

Santa Clara, Ca

San Francisco Bay Area

Work with Enterprise Marketing team to ensure projects, messaging, and results align with the goals of the organizationDevise and manage new programs that support the organization’s objectives, fill gaps, and enable scalabilityWork with stakeholders and departments to develop budgets, plans, and ROI tracking for the programsCollaborate with project managers to ensure goals are met, roadblocks are cleared, and future strategies aligned

San Francisco Bay Area

Execution of global marketing strategy overseeing email channel and identifying growth and optimization opportunities

San Francisco Bay Area

Onsite Marketing Ops Consultant strategizing marketing and sales alignment, funnel, tactical solutions, as well as working the Marketing Technology stack, ensuring data integrity, and managing marketing automation initiatives: collaborate with 3rd party vendors, create responsive templates/forms/landing pages, build segments based on personas, create and update lead routing campaigns, configure all Marketo programs and campaigns, create reports and analyze statistics, ensure ongoing SFDC integration and Marketo support.

San Francisco Bay Area

Onsite and remote Marketo Consultant launching Partner and Direct marketing automation programs including events, webinars, surveys, product enhancements and multi-state launches, partner bulletins, product integrations, and conversions. Set up always-on programs, manage trial expiry campaigns, run extensive email testing, provide in-depth reporting.

San Jose, Ca

* Sales and Marketing Coordination *• Researched new sales and marketing strategies and managed implementation of marketing programs.Set up Dynamiscan quarterly mail advertising whose campaign results of first 2500 prospects yielded 18% redemption rate; Track household demographics of respondents to target future prospects.• Tracked all sales and marketing efforts, using spreadsheets, and perform results analysis to determine success.Guided participation in Silicon Valley Beer Week to promote new craft beer program leading to a 20% increase in sales over previous year’s sales period and 10% sales increase from prior weeks.• Grew multiple prospects lists with Highrise; reached out to corporate customers with face-to-face visits, phone calls, and email communications; reached out to residential customers through promotions, website, social media, and email.Started our Email Club using FireDrum email marketing sending monthly emails to approximately 1000 customers. Wrote content, took photos, treated images, and tracked responses. Emails averaged 25-35% open rates and up to 43% click through rate.• Regularly designed or modified graphics for signage, social media, newsletters, website, menu, a-frame, and mailers.• Coordinated fundraising and promotional events with non-profit organizations and reached out to neighborhood groups.Developed a relationship with the local Little League leading to growth in revenue and a strong partnership.* Operations Support *• Worked strategically with the business owner to create short- and long-term business plans.• Developed and administered training materials and administrative documents, as well as maintained new-hire paperwork.• Served as technical lead for multiple projects working with team members and vendors from concept to deliverable.• Gathered data from reports and completed daily operational and financial reports for Owner and General Manager.• Programmed POS and consulted with staff regarding changes.

• Coordinated multiple facilities projects, from planning phase and contractor interviews through successful project completion such as office move and new office redesign, sales listings, renovations, equipment repair.• Consistently responded to client needs; managed various projects day-to-day, on both a short-term and ongoing basis including resolution of tax issues, space and document management.• Managed purchasing, ordering, shipping.

San Jose, Ca

* Account Management (December 1995-September 2001) *• Account and Project Management for Sun Microsystems, in this fast-paced, project-oriented environment which entailed working with teams to address project needs that arose, communicating with clients regarding changes in project scope, and ensuring timely top-quality deliverables. • Managed teams of developers and designers to complete dozens of internet and intranet website projects.• Created project blueprints, layouts, and budgets for client websites, acting as liaison between all impacted departments such as corporate quality, mergers and acquisitions, and sales and marketing.• Developed company’s internal Quality Assurance process for reviewing website deliverables before their launch. * Operations (October 1994-December 1995) *• Directed day-to-day office operations, providing fundamental support to company President and team of developers.• Fielded all correspondence, alleviating the workload of executives while cultivating long-term client relationships.• Assisted CEO in calendaring and coordinating meetings and special events. • Oversaw office operations, assisted with new hire and training activities, researched cutting-edge technologies, and maintained records and personnel files. • Performed word processing and documentation preparation from draft to distribution. • Ensured smooth operation of office equipment, ordered supplies, and negotiated vendor contracts.

Bachelor'S Degree, Bachelor Of Science, Psychology, Spanish Minor

Bilingual Multiple Disciplinary Teaching Credential, Education