Kim Brown Email & Phone Number

Sunrise, Florida, United States

Manage proprietary Systems including:• Develop and manage security protocols and processes for proprietary systems in conformity with the Sarbanes-Oxley Act and Process Risk Self Adherence guidelines• Coordinate access to proprietary systems, as well as Federal Reserve EUAC (End User Authorization Contact) for the Amex Bank and bank related applications from external partners for 300+ employees• Increase of 16% in productive time with root cause analysis/resolution of complex access issues • Partner with Access Management to integrate existing systems into the new provisioning tool to ensure a streamlined effort resulting in a 9% minimization in user disruption • Relationship Lead facilitating system transitions for 50+ systems, promoting user acceptance with new technology support integrations• Project Consultant regarding new access deployments to internal systems and transfer of access from teams changing the scope of responsibility • Ensure preset access settings within roles are up to date and include only minimally required access for role performance, maintaining compliance with consumer privacy regulations• Provide feedback to customer/Business Units on incomplete or inappropriate segregation of requests working within the Information Protection guidelines• Adopted a re-engineering mindset through researching the validity of improvement opportunities• Implemented a continuous improvement initiative that reduced security risk and access request reworks by 3%• Trained and mentored new hires in security administration• Provided technical support using advanced problem-solving skills to customers experiencing system access problems

Sunrise, Florida, United States

Subject Matter Expert for multiple platforms Implementing processes to enhance future implementations minimizing impacts on servicingAnalyze user profiles from a project perspective to determine access levels required for all servicing scenarios Analyze incoming project needs, inclusive of impacts to existing systems, estimating complexity, and assigning resources needed (PO, designer, SME, etc.). This role implemented 70+ process improvements with a cost savings calculated at 5 million+ Requirements, User story writing and review and System testing for new implementations

Sunrise, Florida, United States

This role was extensive and involved partnering with technology management teams to ensure appropriate access is given or rescinded for all users at all levels of the organization, resulting in reduced audit findings, reduced employee fraud, as well as reduced unnecessary write-offs. It provided end to end management of Job Function Templates which involves creating, adding, and removing functionality from the template and ensuring appropriate access to users for the internal platforms used for servicing customer phone calls. I also educated business units on Access Management processes, Service Level Agreements, and effective use of escalation processes

Sunrise, Florida, United States

This position included several responsibilities including: Assisting representatives through internal online reference tools so they can find the correct procedures and policies and provide extraordinary care to customers, handling difficult customer queries and de-escalating irate callers, as well as providing feedback to team leaders when systems were not performing or procedures were not accurate.

Bachelor Of Business Administration - Bba, Project Management

Associate’S Degree