Kb Sousa Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Austin, Texas, United States

- Develop strategic plans for year over year content improvement- Translate strategy into actionable, measurable technical writing goals - Create information architectures for complex internal and external documentation projects- Manage Zendesk Knowledge Base, including a major knowledge base overhaul in 2022- Develop end-user content such as user guides.

- Worked with subject matter experts to create product and developer documentation using Paligo- Researched, identified, and recommended knowledge management tools (e.g., Guru, Stonly)- Developed architecture for internal and external documentation systems- Advised content creators on developing content / edit content- Participated in interviewing process.

Austin, Texas Area

• Drove communications between a variety of stakeholders on several different platforms
• Created and executed communication plans for global rollouts of new technology and policy
• Balanced many shifting priorities and projects of varying sizes in the Engineering, Data, and Legal organizations
• Coordinated, wrote, edited, and published documentation for both company-wide and team-specific programs and initiatives
• Conducted interviews with candidates and participated in the hiring process
• Managed communications among all chapters of Indeed's LGBTQ+ employee resource group as Communications Lead – iPride Americas

Austin, Texas Area

• Facilitated communications between a variety of internal stakeholders.
• Created, updated, and maintained content using Confluence and a variety of other tools.
• Wrote, edited, and formatted blogs in both Confluence and Wordpress.
• Assisted internal stakeholders in creating effective documentation throughout the document lifecycle.
• Analyzed and improved information architecture on wiki pages, emails, surveys, and more.

Austin, Texas Area

• Used MadCap Flare single-source authoring tool to publish documents in various formats, including PDF and DITA.
• Worked with a variety of teams to create, update, and maintain user/admin documentation for the FinTech industry.
• Collaborated with a team of writers to create, implement, and document company practices and standards.
• Formatted and reviewed customer-facing documentation created by other departments.
• Participated in interviews as part of the hiring process.
• Acted as scrum master to create, organize, and lead Agile activities for a team of writers.

Austin, Texas

• Created blog posts, white papers, website text, in-app tutorials, and other digital content.
• Managed social media, including editorial calendar, Facebook and Instagram posts, and analytics.
• Created flyers, videos, and other event content.
• Created and maintained help articles and sales content.
• Helped manage relationships with vendors and freelance contractors.
• Assisted in the creation of email marketing campaigns.

Austin, Texas

• Created and implemented a corporate documentation strategy.
• Worked with a variety of teams to create, update, and maintain product documentation for mobile and web-based applications directed at the trucking industry.
• Assisted with the creation and editing of various multi-media marketing, sales, and implementation materials.
• Created and managed company templates and document distribution processes.
• Documented and evangelized internal processes.

Austin, Texas Area

• Used MadCap Flare single-source authoring tool to publish documents in PDF and context-sensitive online help outputs.
• Worked with a variety of teams to create, update, and maintain user/admin documentation for the commercial real estate and telecommunications industries.
• Regularly created and distributed PDF release notes for each product release.
• Collaborated with a team of writers to create, implement, and document company practices.
• Formatted and reviewed customer-facing documentation created by other departments.
• Participated in the interview and hiring process and mentored junior writers.