• Maintaining Guest Services and Front Desk Goals• Manages day-to-day operations, ensuring the quality, standards and• meeting the expectations of the customers on a daily basis.• Develops specific goals and plans to prioritize, organize, and accomplish your work.• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.• Supporting Management of Front Desk Team Ensuring Exceptional Customer Service• Managing Projects and Policies. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)• Supporting Human Resource Activities• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

-Handles aggravated guest complaints-Responsible for overseeing the entire operation of the hotel to ensure a smooth run of operations.Prepares daily reports & presentations for top level managerment.-Prepares / Issues internal memorandums to other departments / staffs-Reports discrepancies and findings to the General Manager -Meets and Greets VIP guest arriving to the hotel and ensures that they have a very memorable and comfortable stay.-Performs spot cash counts to all cashiers of the hotel.-Plans new or improves standard operating procedures to diminish guest complaints -Performs night audit run for the hotel.-In absence of a Sales Account Manager, entertains and creates rapport to possible clients for the hotel. -Negotiates inquiries and long stay rates for walk-in clients. Ensures that sales opportunities are closed.

5-Star luxury, The Meydan Hotel with 284 rooms, is designed in the shape of a wave in motion with a luminous green glass facade, boasts spectacular views, substantial spaces and an abundance of natural light. Enjoying a majestic position overlooking the Dubai racecourse, yet within easy striking distance of Downtown Dubai, the Sheikh Zayed Road and Dubai International Airport, guests can enjoy total serenity while remaining connected with the hustle and bustle of the city.DUTIES & RESPONSIBILITIES*Reporting directly to the General Manager in all matters relating to the daily operation of the Front Office*Dealing with all guest requests and complaints, ensuring that the entire Front Desk Office is aware about the daily program, all guest issues, any changes in itinerary, arrival and departure times*The Duty Manager also has responsibility for the embarkation and disembarkation process of the guest and ensuring that the control and security of passports and the delivery ofguest identification cards are administered correctly.*The Duty Manager is also responsible for the day to day financial operations of the front office in close coordination with the Financial Controller.*Perform regular training*Coordinate closely with other department such as Housekeeping, Events and Sales Team Be aware in all areas with regards to security matter, fire evacuation plan and emergency procedure*Performed administrative task such as creating presentation, reports and invoices.

In the heart of this unique destination, you will find a distinctive blend of contemporary design and urban chic: the iconic Fairmont Dubai. This luxury 34-storey hotel is steps from the city’s key attractions.394 guestrooms, suites and penthouses. Fairmont Gold rooms with a dedicated lounge and benefits including daily breakfast and in-room high speed Internet access.DUTIES & RESPONSIBILITIES*Responsible for all operations within the reception, including monitoring arrivals and departures to ensure all run smoothly, ensuring that guest bill are properly organize based of required billing instruction*In charge of Training in the Department*Initiate and execute action plans based on surveys*Managing a team of staff, with responsibility for identifying training requirements to improve services, monitoring performances and progresses on a regular basis

DUTIES & RESPONSIBILITIES *Responsible for all operations within the reception, including monitoring arrivals and departures to ensure all run smoothly, ensuring that guest bill are properly organize based of required billing instruction, ensuring any client queries or complaints are managed in a professional and courteous manner*Managing a team of staff, with responsibility for identifying training requirements to improve services, monitoring performances and progresses on a regular basis.*Liaising with Senior Managers the guest feedback, issues and matters that required keen attention

This spectacular resort lies in 124 acres of verdant landscaped grounds, amid a stunning combination of ocean and rugged mountains, a short drive from the old Muscat capital. The spacious rooms are decorated with traditional Omani artworks and have balconies overlooking the sparkling bay of Al Jissah, lush gardens or pool complex. Three hotels make up this fabulous resort: Al Waha Hotel (The Oasis) is perfect for families and groups, whilst Al Bandar Hotel (The Town) is a deluxe hotel in the heart of the resort. For exclusive indulgence, Al Husn Hotel (The Castle) is incredible, offering the highest level of Shangri-La service, amenities and privileges to the most discerning of travellers. The weather here is beautifully hot and sunny practically year round, the ideal climate in fact for enjoying the freeform pools and golden beaches on which this unrivalled resort sits!DUTIES & RESPONSIBILITIES*Monitoring arrivals and departures with more focused on VIP guest, meeting the requirements of VIP’s and ensuring any client queries or complaints are managed in a professional and courteous manner*Gathering guest feedback and ensuring that any complains are handled and solved efficiently*Ensuring that GTC Programme, Special Occasions Programme and Long Stay Programme are implemented.*Monitoring Guest Feedback collection and Courtesy calls are being followed*Other duties – Lobby management. Welcoming and Farewell for all guest