Kc Chen Email & Phone Number

Greer, South Carolina, United States

2020.Aug-Present Deputy Quality Manager Customer: BMWProduct: BMW G05, G06 and G07 spoiler assembly and seat parts.•Maintain relationships and effective communications with customer.•Track key performance (PPM, Quality incidents, LPKM, 8D, report, Rework time)•Manage liaisons in BMW, ensuring that any problems on customer side are resolved immediately and avoiding line shut down•Acknowledge customer requirements and concerns, forwarding relevant information to company and keeping operation departments aware•Conduct Quality weekly meetings, share quality states with team and related action plan•Direct Quality control of Painting process, make sure related quality activity is implemented according to the PFMEA and control plan•Work with Painting department to reduce the scrap rate and analyze daily defect root cause •Support supplier quality engineer to manage suppliers

Changsha, Hunan

•Managed daily department activities, created and achieved KPI and department yearly budget designated and managed Program Managers to every program based on experience•Allocated resources to different programs per priority; Supported Program manager and coordinate necessary resource•Monitored all programs; ensured all were within timelines, quality standards, cost, and without major issue; reviewed and approved program budgets alongside GM and program managers•Served as liaison between program managers and GM; served as communication coordinator with customers providing program information, updates, and issue resolution•Obtained all program and status updates from Program Managers and relayed updates monthly to GM and other department managers; presented program status and updates to regional Engineering Center in China; engaged in information sharing such as benchmarks or lessons learned•Performed other duties as assigned by GM including project-specific tasks

Changsha, Hunan

•Served as point of contact for customers, including obtaining customer requests; maintained effective communication and connection with Customer SQE, PUR, QA, and Logistics departments•Supported Sales Department with bidding for businesses, including providing quotes, budgets, feasibility investigations, manufacturing processes, risk assessments, and technology reviews•Built Program Team and conducted performance evaluations of members and programs; directed team members to align with high efficiency standards, coordinated resources, and addressed conflict; ensured time, quality, costs were under control •Created program timeline made in accordance with customer milestone including sign off by team and customer; conducted key milestone activities including Kick off, DV test, OTS, PV test, PPAP, Tooling buy-off, Production Audit, and SOP•Conducted weekly program meetings, updated the program states including time, quality, cost, and open issues•Managed customer engineering changes, quotation, and implementation

Changsha, Hunan

•Supported Sales Department with bidding for businesses, including providing quotation, budget, and feasibility investigation•Organized projects from kickoff to handover, ensured timing, quality, and costs were under control•Coordinated team members from different departments working together, reasonable resource distribution, and conflict solutions based on project and company priority •Communicated with customers and received and relayed the latest requests from customers•Updated project states and reported to management monthly

Changsha, Hunan

Customer Service Engineer: 2007-2009•Created quality target alongside customer and forwarded to quality department•Satisfied customer by providing high quality product•Forwarded customer requirements to plant and verified actions were implemented •Communicated and maintained rapport with customer •Assisted sales to receive more orders from customers based off customer awareness of high quality productsQA Engineer: 2005-2007•Reviewed product reports, ensuring they attained quality requirements and prevented defective productive distribution•Proposed rework solution of defected products; determined if product fulfilled customer requirements •Crafted and enacted quality standard based on customer requirements•Performed preventive action based on quality trends; audited the manufacture process weekly to identify potential quality risk•Responded quickly to quality issues to decrease loss; assisted manufacture departments to find root cause•Supported customer service engineer to achieve customer quality targets; headed efforts and charge of CSA and UL audit