Kirsten Cruz Email & Phone Number

Philippines

• Act as the primary relationship holder and point of contact for Solarwinds throughout deployment and throughout the entire customer journey.• Work with customers who are identified as at risk and get them to state of satisfaction and ‘ready to buy’• Maintain regular contact with assigned cases.• Regularly deliver value conversations related to SolarWinds product offerings, relevant industry trends, corporate updates, and detailed account business reviews.• Impacting on retention rate, increase product adoption, and ensure customer act as advocates for SolarWinds.• Recommend process changes to customer success leadership.• Record customer details, profile data, and activities in CRM.• Identify at risk customers and work to help turn their customer experience around by utilizing customer success programs such as training, support, Premier Support, Success Center, etc.• Anticipate potential issues within customer base. Create action plans to resolve.• Follow up with customers who provide csat/dsat support surveys. Gather additonal details about the customer experience. Look for trends where the organization can work cross-functionally to create stronger customer experiences.• Manage ad hoc projects as determined by manager• May be required to assist the sales effort from a Customer success point of view.• Be the voice of the customer internally, providing feedback to all relevant departments.

Philippines

• Act as the primary relationship holder and point of contact for Solarwinds throughout deployment and throughout the entire customer journey.• Work with customers who are identified as at risk and get them to state of satisfaction and ‘ready to buy’• Maintain regular contact with assigned cases.• Regularly deliver value conversations related to SolarWinds product offerings, relevant industry trends, corporate updates, and detailed account business reviews.• Impacting on retention rate, increase product adoption, and ensure customer act as advocates for SolarWinds.• Recommend process changes to customer success leadership.• Record customer details, profile data, and activities in CRM.• Identify at risk customers and work to help turn their customer experience around by utilizing customer success programs such as training, support, Premier Support, Success Center, etc.• Anticipate potential issues within customer base. Create action plans to resolve.• Follow up with customers who provide csat/dsat support surveys. Gather additonal details about the customer experience. Look for trends where the organization can work cross-functionally to create stronger customer experiences.• Manage ad hoc projects as determined by manager• May be required to assist the sales effort from a Customer success point of view.• Be the voice of the customer internally, providing feedback to all relevant departments.

Philippines

A Financial Advisor at Sun Life is responsible for helping clients achieve their financial goals by providing comprehensive financial planning and advice. Here are the key duties and qualifications for this role:Responsibilities:Client Relationship Management: Building and maintaining strong relationships with clients to understand their financial objectives and needs.Financial Planning: Analyzing clients' financial situations and developing personalized financial plans that include suitable insurance and investment products.Sales and Target Achievement: Meeting with prospects and clients, gathering information about their financial goals, and recommending appropriate products. Advisors are expected to achieve sales targets and contribute to business growth.Ongoing Client Support: Regularly meeting with clients to review and update their financial plans as their life circumstances change.Professional Development: Engaging in continuous training and obtaining professional designations (e.g., Certified Financial Planner - CFP) to stay current with industry trends and regulatory changes.Community Engagement: Staying connected with the community through marketing, networking, and referral activities to generate leads and build the business.

Philippines

• Take incoming calls from customers about their Husqvarna products• Offers other Husqvarna products

Philippines

• Take incoming calls from customers about their Netflix subscription

Philippines

• Take incoming calls, chats and emails from customers about their rug purchases• Guide and Coach new hire agents during their nesting period• Reporting directly to Team Leads to ensure the quality performance of the new hires

Philippines

• Take incoming calls from customers complaining about their mobile plans • Offers cable-television, cable-internet & mobile plan packages• Guide and Coach new hire agents during their nesting period• Reporting directly to Team Leads to ensure the quality performance of the new hires

Philippines

• Inbound and Outbound calls (B2B) • Generate leads by all means – cold calling or online research• Communicate with Owner/CEO, Managers, Decision Makers, etc. – strong verbal and written skills• Provide daily, weekly and monthly report (knows MS office application, excel, powerpoint)• Ticket Management thru CRM• Manage Sales Pipeline

Philippines

• Monitors and evaluates incoming calls of Tier 1 in accordance to the client’s goals and objectives• Evaluates chat transcripts of Sales and Care associates.• Monitor progress and adherence of Technical Support Representatives to client policies and procedures• Attends and facilitates both internal and external calibration sessions with the client, Training, Operations and QA Team• Creates and sends out reports about the status of the accountAttends Business Excellence Review (WBR)

Philippines

• Answers incoming calls from customers complaining about their internet service• Offers cable-television, cable-internet & telephone packages

Philippines

• Monitors and evaluates incoming calls of Tier 1 in accordance to the client’s goals and objectives• Attends and facilitates both internal and external calibration sessions with the client, Training, Operations and QA Team• Evaluates emails by associates after they are sent to customers. • Evaluates chat transcripts of Sales and Care associates• Monitor progress and adherence of Technical Support Representatives to client policies and procedures

Bachelor Of Science - Bs, Nursing Education

Industrial Electronics Technology/Technician

Education record