Sr. Revenue Cycle Operations Manager
CurrentEffectively communicated with client management to develop and implement solutions surpassing goals. Received recognition for outstanding project execution during the Change Health Care and Optum integration, contributing to a reduction in project timeline. Led a global team, overseeing both offshore and stateside operations, resulting in an improvement in team performance through effective coaching and performance management. Implemented and revised annual performance standards and metrics… Show more Effectively communicated with client management to develop and implement solutions surpassing goals. Received recognition for outstanding project execution during the Change Health Care and Optum integration, contributing to a reduction in project timeline. Led a global team, overseeing both offshore and stateside operations, resulting in an improvement in team performance through effective coaching and performance management. Implemented and revised annual performance standards and metrics, leading to a measurable 15% increase in productivity across the team. Provided transparent insights into hospital revenue performances, leading to a revenue leakage reduction. Produced and reviewed quarterly, monthly, and ad hoc reports, analyzing outcomes and trends for Executive Leadership, resulting in informed decision-making and strategic planning. Show less