Effectively communicated with client management to develop and implement solutions surpassing goals. Received recognition for outstanding project execution during the Change Health Care and Optum integration, contributing to a reduction in project timeline. Led a global team, overseeing both offshore and stateside operations, resulting in an improvement in team performance through effective coaching and performance management. Implemented and revised annual performance standards and metrics… Show more Effectively communicated with client management to develop and implement solutions surpassing goals. Received recognition for outstanding project execution during the Change Health Care and Optum integration, contributing to a reduction in project timeline. Led a global team, overseeing both offshore and stateside operations, resulting in an improvement in team performance through effective coaching and performance management. Implemented and revised annual performance standards and metrics, leading to a measurable 15% increase in productivity across the team. Provided transparent insights into hospital revenue performances, leading to a revenue leakage reduction. Produced and reviewed quarterly, monthly, and ad hoc reports, analyzing outcomes and trends for Executive Leadership, resulting in informed decision-making and strategic planning. Show less

Led a team of 11, driving productivity gains through effective leadership. Received recognition for project execution during division relocation and company-wide restructure, ensuring smooth transitions.Implemented new revenue cycle processes, reducing errors and increasing revenue capture.Developed training manuals, reducing software learning time. Facilitated inter-departmental collaboration and communication as liaison. Provided daily updates to senior leadership, ensuring alignment… Show more Led a team of 11, driving productivity gains through effective leadership. Received recognition for project execution during division relocation and company-wide restructure, ensuring smooth transitions.Implemented new revenue cycle processes, reducing errors and increasing revenue capture.Developed training manuals, reducing software learning time. Facilitated inter-departmental collaboration and communication as liaison. Provided daily updates to senior leadership, ensuring alignment with strategic goals. Show less

Central Division - Billing Operations

Submitted clean claims to insurance companies with 95% acceptance rate, reducing rejections. Organized billing reports, ensuring 100% adherence to guidelines and improvement in claim submission efficiency. Completed projects accurately and efficiently, meeting deadlines consistently. Trained and collaborated with team, achieving a productivity increase ahead of schedule.

Managed Care & Government - Central Division