Karen Chang Email & Phone Number

Scottsdale, Arizona, United States

• Serves as the Product Owner on a company-wide program to modernize the network infrastructure by migrating transaction processing, data storage, and report generation to the latest cloud and database technology
• Manages requirements gathering and user story creation for 3 scrum teams working on implementing cutting-edge database solutions to create a network-wide repository used for downstream reporting and real-time.
• Collaborates with product owners from 20+ teams to manage risks, resolve dependencies, and coordinate integration testing timelines

• Serves as the Product Owner of a million dollar corporate initiative to modernize payment infrastructure by cutting over the processing of all credit card transactions to a new payment gateway vendor
• Collaborates with internal American Airlines teams to onboard all AA channels to the new payments processing application and coordinate the integration testing and implementation timelines
• Served as the Product Owner and provided leadership and business requirements to the agile team implementing Alipay and China Union Pay as forms of payment on the aa.com China site
• Served as the Product Owner and provided business requirements to the agile team focused on increasing the accuracy of in-house pricing methods and improving the quality of ticketing data sent to a third party.
• Utilizes SQL to research the root cause of production issues, analyze large sets of data, and identify scenarios for testing
• Collaborates with external vendors to implement new requirements and perform end-to-end testing when American Airlines forms new business partnerships with payment acquirers and gateways

Tempe, Arizona

• Manages and organizes resources for the recruitment process, client acquisition, curriculum development, and large-scale conference and workshop events
• Developed a deseasonalized regression forecasting model and an inventory management tool for the owner of two Kid to Kid franchises to address issues of excess inventory
• Created a value model for an Arizona food purchasing cooperative that serves as a decision-making tool for aligning organizational strategy to customer needs
• Researched best practices in managing capital equipment suppliers for Intel through peer-reviewed journals, supplier interviews, and company benchmarking surveys

Phoenix, Arizona Area

• Increased department efficiency by creating macros in Excel VBA to automate testing and reporting processes
• Wrote comprehensive requirements for user interface development and credit card mapping projects by conducting meetings with department managers and key stakeholders
• Performed detailed testing on IT programs to identify and resolve bugs and facilitate successful implementation

Phoenix, Arizona

• Planning Intern for the Impeller Division (January to May)
• Scheduled impellers for the Auxiliary Power Unit division and ensured that the schedule was accurate and up-to-date
• Reduced backlog at the Rough Hand Finish and Final Hand Finish stations by communicating possible courses of action between the mechanics and their supervisors
• Reduced the amount of inventory by determining excess, low-demand parts and removing them from WIPGlobal Sourcing Intern (May to August)
• Generated performance metric reports for the procurement team by utilizing various Excel and SAP functions
• Managed supplier relationships by leading regular meetings and maintaining constant email communications

Tempe, AZ

• Communicates effectively with students by tailoring my teaching methods depending on their needs and conveying material in various ways
• Creates a safe and positive learning environment by maintaining a calm, authoritative attitude in the classroom
• Develops thorough understanding of course content and test material by passing a rigorous training process
• Generate score improvement by ensuring that students are engaged and motivated to complete all drills and assignments

Tempe, AZ

• Created online and print versions of newsletters using Adobe Dreamweaver and Adobe Illustrator respectively to publicize the department’s events and accomplishments
• Modified the department website using Adobe Dreamweaver to update information and correct small errors
• Edited tutorial videos using Windows Moviemaker to show teaching assistants how to use online office hours
• Created postcards for alumni events using Adobe Illustrator to invite past ASU students to events, such as the homecoming reception