Kathleen Cox Email & Phone Number

San Antonio, Texas

- Managed high volume of inbound calls, providing exceptional customer service and directing calls to appropriate departments.- Coordinated front office operations, including appointment scheduling, patient intake, and transportation arrangements.- Communicated clearly and effectively with patients, team members, and leadership, ensuring a positive patient experience.- Accurately entered patient data into Carenet and EMR databases, maintaining confidentiality and data integrity.- Verified patient insurance information by contacting health plans and resolving any discrepancies.- Assisted with inquiries from patients, customers, and third-party vendors, providing clinic directions and information about hours of operation.- Contributed to enhancing patient experiences by supporting all front office activities and addressing patient needs promptly.

Springfield, Missouri, United States

- Verified patient demographics including name, date of birth, CSN/MRN numbers, and insurance information to ensure accuracy and completeness of medical records.- Reviewed various documents such as prior authorizations, referrals, advanced directives, lab results, operative reports, and discharge summaries to ensure comprehensive patient records.- Conducted quality assurance checks to identify discrepancies, ensuring a 24-hour turnaround time for record processing.- Ensured strict compliance with HIPAA regulations, safeguarding patient privacy and confidentiality at all times.- Collaborated with hospital staff, team members, and management to address operational issues and enhance workflow efficiency.- Processed an average of 1,000 medical records per hour, consistently meeting daily quotas and improving retrieval times through effective critical thinking and decision-making.- Demonstrated adaptability to changing environments and quickly learned new procedures to support operational continuity.

Owensboro, Kentucky, United States

- Supported colleagues with best practices, meeting monthly budget goals.- Onboarded new hires on policies and sales strategies during their probationary period.- Provided exceptional customer service, promptly resolving issues and providing personalized support to each customer.- Attended 12 team meetings and training sessions annually to stay current on industry trends.- Maintained efficiency and composure during high-pressure situations.- Contributed by rotating daily and clearance merchandise.- Managed efficient cash register operations