Kenneth Chung Man Kong, Cqpa Email & Phone Number

Calgary

● Quality Control> Monitor and analyze contract manufacturer (CM) first past yield, and RMA report to ensure testing capability.- Identify top defects with Pareto Chart.- Reduce no failure reported defective units by 58% by providing CM product user guide. - Improve CM internal FPY from 90% to 99% in 24 months by enhancing process and quality control on vendor’s production line.> Record, report and communicate open corrective actions. - Reduce non-conforming inventory by 54% and RMA request cycle by 83%- Improve order entry data integrity from 69% to 89% with defect free.> Establish, lead quality conference call and facilitate failure analysis with CM in China.- Review supplier test procedure with test engineer to improve supplier RCA report integrity>Work with RCA specialist and liaise all actions relate to manufacturing operation with operators.>Maintain department procedures compliant to ISO 9001 standard.>Perform product inspection and audit and identify improvement opportunity.● Process Improvement Project> Initiate, lead and implement on line inspection process and drive production quality ownership to operators.- Eliminate $50K in labour cost and 250 workdays annually.- Develop Manufacturing work instruction for operators.> Support LEAN project to eliminate contract manufacturer product retest.- Improve first pass yield by 25% in 12 months by closing test gaps and eliminate non value added incoming inspection and save $200K per annual.> Develop cost of quality calculation work sheet.> Establish internal “Quality Alert” program to increase operator’s quality awareness and close communication gap between customer services and manufacturing operator.● Inventory Control> Record, report and communicate quantity of non-conforming inventory. - Quarantine non-conforming material into a locked cage.- Reduce non-conforming inventory by 54% in 1 year.- Reduce RMA request cycle time by 83% in 1 year.

> Coordinate all returned material and liaise with test Operator, supplier, logistic team, and customer service representative to provide order status update.>Supervise 3 test technicians and ensure they are fully trained to perform the task.- Schedule and prioritize technician work load to meet delivery performance.- Perform basic QC verification to verify repaired product meets latest Engineering Change Order (ECO) requirements.- Maintain cycle time below 7 days from receive to ship.> Maintain and monitor RMA inventory accuracy - Developed a systemic method to enhance tractability from pervious production operating system.- Check and verify incoming material against customer RMA and received into the appropriate inventory.- Coach operators to perform proper material transaction to minimize inventory discrepancy.- Perform cycle counts to ensure quantity on hand match with quantity in ERP system.

> Frequently provide order status update and immediately report any non-conformance.- Maintain and prioritize workflow of 2 production lines.- Effectively communicate issues to internal customers and suggest corrective action. - Improve on time delivery performance from 76% to 90% in 1 year.- Alter order schedule to meet unforeseen conditions.- Allocate inventory and received material according to schedule to ensure delivery performance.> Record, report and communicate open corrective actions. - Reduce supplier RMA request cycle time by 83%.- Reduce non-conforming inventory level by 54%.> Participate in LEAN action workout.- Create process and work instructions for new operators to follow.- Recognize and understand constraints and identify improvement opportunities.> Continue provide trainings to new employees on production process and other required skills.> Support different aspects for the manufacturing activities to meet customer expectation.

Certificate, Applied Electronic Design

Diploma, Electronic Engineering Technologist - Control System

Education record