Kyle Cravens Email & Phone Number

Morristown, New Jersey, Us

An IT Services and core communications provider for the global enterprise market. The Avaya Global Systems Integrator Cloud organization is the strategic framework for delivering communication services and applications its customers and partners need. Avaya offers the public, private, or hybrid cloud as discrete services to augment the end-users needs or as holistic solutions, delivered by Avaya or its Cloud Service Provider partners. Pre-Sales Design, Business Development, Account Planning, Cloud ArchitectureChannel Support, Sales Engineering, Client Relationship Management, Proposal DevelopmentOperational Support, Consulting Support, UCaaS, CCaaS, VaaS• Perform functions of Senior Channel Systems Engineer supporting Hewlett Packard in all Global Direct and Sell-Thru opportunities on $MM accounts.• Provide the technical resources to optimize sales volume and to ensure customers and channel partners had the maximum opportunity for success • Serve as technical lead and directed all technical sales activities for customers or partners in assigned accounts.• Support the HP channel, by aligning technical resources to support customer engagement with partners.• Lead the technical team in the development of formal technical account plans and proposals.• Applies consultative solution selling skills to conduct discovery activities, translate needs into complex technical cloud solutions, articulate unique value and drive sales to technical closure for assigned opportunities.• Trains partner SEs to be a positive impact with their customer base.• Responsible for supporting channel business development, design, sales, and deployment of Enterprise class CCaaS, UCaaS, and VaaS solutions on a global scale. • Responsible for supporting channel business development, design, sales, and deployment of Enterprise class Avaya virtualized Collaboration Pod (CPod) solutions on a global scale.

A provider among a select group of partners chosen by leading manufacturers such as Avaya, Extreme Networks and Juniper Networks which designs and implements solutions for both commercial and government organizations to improve interoperability, refine mission performance, enhance data security and ensure continuity and compliance. • Performed functions of Senior Account Executive servicing $MM accounts.• Responsible for business development, design, sales, and deployment of Enterprise class Avaya Aura VoIP/SIP infrastructure for commercial clients on a global scale.• Responsible for business development of Enterprise Communications as a Service (ECaaS) solution for clientele with diverse and distributed network architectures.• Responsible for business development and design of Remote Video Surveillance System (RVSS) solution for security sensitive client environments. • Responsible for business development of video streaming, distribution, and archive recorder solution supporting government affiliates with situational awareness, and internal training capabilities. • Responsible development, solution design, sales, and deployment methodologies of Emergency Notification Solutions, to specialized operation units government agencies both on premise and SaaS solutions.• Responsible for business development of video rebroadcasting, multicasting, and streaming solution for task oriented emergency response teams within DHS.

Morristown, New Jersey, Us

An IT Services and core communications provider for the federal government, Avaya Government Solutions engineers, deploys, and manages mission-critical solutions for government, including homeland security, criminal justice, defense, and civilian agencies within the U.S. Federal Government.• Performed functions of Sales Engineer and Solution Architect for all Department of Homeland Security accounts totaling $25 million in annual revenue. • Assisted in business development, solution design, sales, and deployment methodologies of communications solutions. • Translated customer needs into viable, convincing, and technologically advanced solutions which created value for Avaya, Avaya partners, and customers.• Mastery of architectural design, demonstration, and integration of Avaya's product and service capabilities in complex and large scale IT environments while overcoming objections, internal obstacles and competitive threats.• Performed as a trusted advisor with customers, resulting in generating large wins, customer satisfaction and references.• Contributed new knowledge and leadership in Virtual Teams, product requirements and in the training and development of others.• Worked with account team to proactively identify and qualify opportunities to build and manage a pipeline.• Represented the company to the customer and the customer to the company while also partnering closely with peer account teams.• Contributed to Channel Partner efforts to Maintain and penetrate customer base, along with identifying and converting prospective customers.• Worked with client contracting officer representatives (COR) in identifying technology needs, expanding capabilities beyond unified communications to include advanced technologies to include converged collaboration and advanced notification solutions. • Performed in lead consultative roles to assist clientele in identifying cost saving methods to accelerate returns on investment.

A Platinum Avaya Business Partner. XETA is an industry leader in communication and collaborative technologies performing as a trusted advisor to a large percentage of top Fortune 500 companies. • Performed functions of Account Executive, Sales Solution Engineer, and Advanced Applications Implementation Engineer.• Conducted business in a consultative manner, understanding the communication applications and business challenges facing prospective and current customers.• Designs and sells solutions to new customers and drove advanced data networking solutions into existing accounts.• Supports sales with proposal generation for all complex WAN designs (i.e. pricing assistance, equipment design, Visio documentation, and detailed SOW). Prepared, completed and presented all technical paperwork to the engineering team for customer implementation.• Conducted training for Sales and Account development on technical concepts, features, and capabilities of data products.• Provides technical expertise to Marketing and Training teams. • Acted as technical liaison between post sales implementation groups, engineering and sales teams.• Represented XETA on customer appointments as a subject matter expert for data services, LAN/WAN technologies, LAN/WAN applications, SIP and associated LAN/WAN applications.• Research, develop, design, and test VoIP/SIP communications solutions and equipment.• Performs engineering studies to obtain data on new equipment and system developments in communications field and adaptability of equipment to clients existing environment.• Pre-sales engineering of clients converged networks discovering and documenting potential issues in the design and implementation of possible infrastructure solutions.• Presales engineering and implementation of VoIP solutions supporting the healthcare vertical.• APSS –SME • APDS-CC • APDS-UC• APSS - Data • AudioCodes SBC • AudioCodes Lync/SAS• AudioCodes MSBG • AudioCodes SIP/CPE

A consulting organization comprised of former Lucent Worldwide Services Consultants, CETNetworks is the leading integrator of industry-specific technologies and tools serving both U.S. Government and large-scale private Enterprise clients. Clients have included JPMC / Bank One, Frito Lay, State of Texas, Missouri State University, Wells Fargo, and ExxonMobil.• Developed methodologies for successful integrations of AVAYA Communications Servers, including Communication Manager and IP Office, IP DECT Solutions, Voicemail Systems, Converged Network Analyzer, and Integrated Management Solutions.• Performed VoIP Network Readiness Assessments including QoS Design and Integration.• Established well-respected reputation among U.S. Government agencies both traditional and secured in nature.• Solution Design and Implementation of VoIP and SIP solution using Avaya IP Office to create voice networking solution for large healhcare network.• Initiated successful long-term relationships with Fortune 500 corporate clients.• Maintained configuration integrity for all subcontractor activities.• Presided over contract negotiations, project management, and process / policy development.• Technical responsibilities included network management, systems / software integration, client server systems integration, and converged infrastructure analysis / design.

Espoo, Southern Finland, Fi

Serrved as Practice Manager for implementation team which performed as Avaya’s designated implementation arm for its Enterprise Management tools.Developed methodologies to support successful integrations of targeted products in North America, Central America / Latin America (CALA), Europe / Middle East / Africa (EMEA), and Asia Pacific (APAC) regions.Oversaw integrity of all LWS Converged Enterprise Management on-site engagements worldwide.Developed and maintained skill sets of assigned engineering staff and subcontractors; scheduled all practice activities.Maintained relationships with Avaya product owners, sales channels, subcontractors, and tech support organizations in the NA, CALA, EMEA, and APAC regions.Engineered technical solutions to custom fit client environments. Assessed customer information technology environments and alternatives to support organizational objectives.Presided over contract negotiationsDesigned and implemented new Avaya Enterprise Management solutions.

Ca

Participated in project planning and coordinating migration of over 7,000 users (throughout 42 international locations) from a location-centric to a centralized-server environment.Implemented services and hardware based on Novell Directory Services (NDS), as well as NDS-aware programs and utilities, providing a globally uniform structure. Completed design of corporate NDS tree, allowing individuals and groups to physically move between locations and maintain all resources (data and attributes) without required administrative efforts from Network Administrators. Replaced existing 38 CC:Mail gateway servers with distributed mail solution running LDAP maintained on a single Unix platform. Tools utilized in NDS design process included Z.E.N. Works, NDS for NT, Novell Replication Services, ManageWise, and Novell Distributed Print Services.

Served as senior sales engineer on major accounts. Worked with sales executive business development, proposals and negotiations of outsourcing contracts.Engineered, developed and supported outsourcing solutions including WAN/LAN infrastructure, client/server architectures and application deployment. Constructed support team policy, processes, and procedures.Managed client server support teams.Tools utilized in outsourced solutions included Novell Z.E.N. Works, NDS for NT, Windows Terminal Server, Novell Netware, Citrix Metaframe, Crystal Reports, Cisco Systems, Seagate NAS.

Us

Houston, Texas, Us