Kc - Karen Cunningham Email & Phone Number

Philadelphia, Pennsylvania, United States

Lead the internal and external communications strategy for the Retirement Services organization.

Collingswood, New Jersey, United States

Iselin, New Jersey, United States

Provided strategic communications counsel to the Chief Operating Officer, the Chief Client Services and Technology Officer, and their respective leadership teams to help drive growth and profitability.• Led strategic development for key growth initiatives, including TIAA Bank's historic private equity sale and new wealth management platform implementation.• Boosted a key engagement metric by five points in six months through a communications plan supporting business objectives.• Effectively communicated organizational vision and business objectives through strategic narratives, executive presentations, and additional content such as intranet articles, emails, and videos.• Developed a more effective communications channel strategy and improved content engagement using Microsoft Office tools, including SharePoint and Viva Engage.• Optimized communication performance and outcomes by applying innovative content creation techniques and tracking progress methodologies, surpassing company average email open rates by 2% and industry benchmark by 18%.• Leveraged ability to influence others to lead cross-collaborative projects and extend effectiveness.• Enhanced leader visibility and engagement through LinkedIn posts, articles, speeches, and talking points for external peaking events.• Led change management communications for phased rollout of the company's Artificial Intelligence (AI) center of excellence and Google AI, enhancing awareness and fostering change readiness among client-facing associates.• Wrote and edited industry and leadership award submissions for the leadership team and innovative projects and programs.

• Co-led promotion efforts for opening of Temple Health's innovative Heart and Vascular Institute, one of America's 100 best hospitals for cardiac care. • Applied expertise in strategic marketing to develop a thought leadership campaign for Heart and Vascular Institute across multiple channels: TV, print, radio, social, and out-of-home.

- Serve as strategic advisor to HR leadership team to develop communication campaigns and support change management initiatives to increase participation in human resource and benefit programs to help improve all aspects of an employee’s wellbeing – physical, mental, financial, career. Success measured through improved health outcomes and increased employee engagement and domestic utilization. - Employee Engagement up from 33rd to 73rd percentile over five years. - Health and benefits engagement from 50 percent to 54 percent; healthcare savings of morethan $18M over four years. - Increase in use of Temple Health services (domestic utilization) in 2018 translated into $3M inincreased domestic payments. - Retirement plans reached a milestone billion-dollar mark in 2017 as result of financial wellbeingpromotions with retirement plan service provider TIAA. - Reduced organization’s tax obligation with communications to create awareness andparticipation in flexible spending accounts: 23 percent increase for 2017; 13.5 percent for 2018.- Lead communications and strategies for crisis communication as well as important and timely topics and issues related to HR policies, programs and services.- Responsible for distilling complex concepts into key messages in a fast-paced environment.

Greater Philadelphia Area

- Strategic planning, development and implementation of global communications programs tocreate interest, awareness and participation in company benefit programs to increaseengagement and reduce costs. - Exceeded participation goal for company’s first global employee engagement survey and itsmulti-phased global customer-centricity training.- Led a team of nine communications professionals to optimize individual performance and deliver impactful results for clients. - Designed and implemented employee-facing communication plans and messaging for humanresource (HR) senior leaders using multi-channel communications, including events, digital, socialand video.- Served as strategic advisor to HR leadership to develop and deploy communication strategies tosupport key initiatives related to employee compensation and benefits including the company’sfirst mobile-enabled benefits site for open enrollment and a new micro-blogging recognitionprogram.- Provided strategic consultation and change management communications support for mergersand acquisitions.- Created a superior employee experience and drove employee engagement through continuousimprovement of company’s intranet site and self-service portals.

Provided strategic communications leadership, change communications, and executive messaging for two long-term contracts at SAP, a Fortune 500 enterprise software leader, and The Cigna Group, a leading U.S. healthcare provider.

Master Of Science, Digital Innnovation In Marketing

Activities and Societies: Distinguished Scholar Award, January 2020One of only a handful of graduate degrees in the country that focuses.

Master Of Journalism - Mj, Journalism

Coursework: Broadcast News; Crisis Communications; Proposal Writing; Public Relations Writing; British Mass Media Seminar (London, England)

Bachelor Of Science - Bs, Marketing, French & International Studies

Exchange Program