Kyle Smith is a Customer Experience Innovator at Shell Energy Retail. Colleagues describe him as "Kyle has been a pleasure to work with both as a peer and as his line manager. He's a great member of a team, always wanting to support and upskill his colleagues whilst pushing to deliver value in his role too. Whilst in role as Account Health Lead, Kyle has lead a record high performance and that's largely down to his ability to identify opportunities for improvement and collaborating with the business to deliver on those. Kyle uses data well to support his justification for change and improvements, with the customer experience in mind." and "Having had the privilege of managing Kyle for many years, I always found him to be excellent in his analytical approach to problems as well as greatly respected by his peers - often also being an SME in whatever area the business needed him in. A true asset. Congratulations on the new role Kyle, I look forward to working with you again."