Kris Dang Email & Phone Number

Texas, United States

United States

Dallas, Texas, United States

* Responsible for hiring, developing, and mentoring 8 salaried area managers to manage 200+ associates across 2 shifts.* Used best practices to lead CI Team across all 4 corner shifts to incorporate process improvements in planning tools, weekly deep diving metrics, and top 3 actions quarterly to lead DFW1 to best in the nation performance through peak 2023 and top 3 through Q1 2024 with improvements of over 17% cost improvements YoY, savings of roughly 289k.

Iah1

• Responsible for hiring, developing, and mentoring 4 salaried area managers to run a shift of +150 associates.• Ran in stretch senior capacity during gaps to drive department performance which include communicating with other shifts in regards to standard of work best practices (IOL, ISS, IB Dock, DEA, Quality, and People), bridging and creating actions for improvement (CAMP, CI ETI PPO, Beam), ensuring ALPs and backlog is maintained throughout the work week (FLBL), and assisting in IB labor planning and Brilliant Basics Regional calls weekly.• Launched consolidation to consolidate over 1,176 inventory pods from IAH1 to AUS2 along with over 500,000 units in volume to DFW7, helping to reducing overall building capacity by 15% and improve inbound labor execution from 85% to 106% over 6-month span, netting over 379k in savings.• Site POC for Peak Whistle-stop Planning for the Region, responsible for leading Site Support and Operations leads in creating solve for Peak Volume, Engagement, Safety, Quality, and Execution yielding 2nd place Best in Class building rating through Prime 2022 out of all North American AR Sortable Sites.

Dallas/Fort Worth Area

• Lead and onboarded over 250 AA’s across two departments in IB and OB operations throughout COVID, Hi-lighted by 2, million volume days through Peak 2020.• Apart of Smart Pac SME’s, owning CI at site and sending out best practices to the region, holding best smart pack performance through 6-month period.• Partnered with managers to ensure effective quality and productivity coaching; resulting in an improvement of 38% in Inbound and 63% in Outbound overall defect injection.

Hou2

* Managed 80+ direct reports across both Inbound and Outbound departments, with a key focus on driving safety, quality, and productivity.* Assisted on a VRC turnaround “Golden Rules” and PMV guide to help RSP department maintain healthy and constant distribution of work flow.* Lead chair on the ASC that assisted in driving OSHA regulated safety training completion from 20% at HOU2 to above 70% compliance.* Stow department SME and shift POC that assisted in HOU2 becoming Ranked #1 inbound in AR network Operations in April 2019 by helping to reduce idle time, quality dpmo, and driving associate engagement.

Houston, Texas Area

* Tasked with the project of creating a manual documenting new functionality in the transition from one CRM system, SIEBEL, to the new platform, Genesis. Transformation project projected to decrease service request SLA lead time from around 41% to a target 20%.* Lead team project to create a user-friendly web interface landing page using AEM, Adobe Experience Manager, which acted as a platform for existing customer communications.* Presented results to management ranging from Vice Presidents, Directors, and Supervisors.* Routinely assisted with production work, including over customer 252 service request in a one week span.

Bryan/College Station, Texas Area

* Answered daily phone calls of students, faculty, and staff regarding IT issues.* Assisted in providing users with the repair of hardware and software program problems, with an emphasis on pristine quality and customer service.

Bryan/College Station, Texas Area

* Completed routine audits of refurbished products, verifying that equipment could withstand regular use and that products met industry and company quality standards.* Developed new procedures for repair of products, creating a template for technicians to follow.* Trained new recruits on the proper procedures of repairing a variety of apparatus from laptops, inventory scanners, switches, routers, and other hardware sent in by company clients.* Awarded the TechSpec raise given to Analyst who have a broad knowledge of all company supported products.

Bryan/College Station, Texas Area

* Responsible for the repair, quality assurance, and support of a variety of equipment sent in by company clients to be restored.* Worked with full timers responsible for repairing PCs, PC components, printers, servers, networking equipment, monitors, key tracking systems, and performing support related functions.

Bryan/College Station, Texas Area

* Actively recruited new members for tutoring services by portraying the company in a positive light.* Passed out fliers, engaged student’s in conversations, and polled student’s to determine their tutoring preferences to gather information for the company.

Garland, Texas Area

• Assured shipments were properly received and processed into store database. • Organized and rearranged inventory to improve logistical efficiency and make sure all inventory was accounted for.• Pulled orders as needed to satisfy store front display had proper supply levels.

Industrial Distribution, Engineering/Industrial Management, Senior, 3.32 Major Gpa

Activities and Societies: Professional Association for Industrial Distribution (PAID), Gamma Beta Fraternity Inc, The Big Event.

3.91 Final Cumulative Gpa

Activities and Societies: National Beta Club, National Honor Society, Varsity Swim Team, Junior Varsity Basketball Team.