Kevin Dillman Email & Phone Number

Proven-successful executive with +25 years driving excellence and demonstrating competence in leadership, contact center management, complex business process formulation and execution. A proven leader with ability to blend big picture goals with tactical steps for success. As Senior Director, Central Reservations for Xanterra, administers reservation, guest service and customer care processes and personnel for America’s largest National Park concessionaire (including Yellowstone, Grand Canyon, Glacier and Zion National Parks), in addition to company owned activity, train, hotel and resort operations and for Windstar Cruises. Leads and supports contact center AI, vendor management, technology acquisition and customization, creates and implements business processes for a world class contact center operation.

Listed skills include Hospitality Management, Revenue Analysis, Hospitality, Customer Service, and 49 others.